Springdale, United States
1010 S 48th St
N/A
+1 8662523811
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I got an aurora 2 telescope broken out of the box for Christmas! I have no way to contact customer service. Phone number provided has one prompt asking if you know your parties extension please dial it now. We can not see the moon through the lenses provided. Can NOT focus on it. It looks like a white blob. The main tube of the telescope has three cross bars in it. They were not screwed on correctly. Do yourself a favor, DO NOT ORDER FROM THIS COMPANY YOU WILL LOOSE YOUR MONEY ! Ruined my Christmas too. Thanks.
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I typically don't write reviews unless I've had an "exceptional" experience. What started out a negative experience has been improving recently. As bad experiences can happen most anywhere, in my view it's how a bad experience is addressed and handled that makes a difference. I bought a used refractor that needed cleaning and collimation. Customer service agreed to work on the scope without charge but said it would take 60 to 90 days - which I understood. As 90 days neared I called and left a handful of messages that were never returned. When I did finally connect (with sales, as customer support wasn't picking up) I was told it was being worked on and would be returned soon. To be fair I've seen previous reviews of good Explore Scientific customer support and heard anecdotal reports that most astronomy businesses in general are overwhelmed with increased demands. When I got the scope back (roughly 90 days into the service) it had apparently suffered from shipping - there was a lot of particles on the lenses and several of the collimation screws were loose (I'm giving Explore Scientific the benefit of doubt). I've since discussed this customer support and their response has been timely and encouraging.
Shipped my product to the wrong address and did nothing to correct it. Support has gone silent. Looks like they have done this with others. Tis the grifting season I suppose.
Explore Scientific is an absolute wonderland for Star Gazing needs. You'll have friendly people to help you in your optical pursuit. They carry everything you'll need..
Beautiful scopes and top notch staff.
Good customer service in the store. However part of the telescope I bought as a gift did no have all the connections. I sent an email and never heard a word back. This was back in June and it is now the end of July.
Placed an order and they took my money, that was 2 weeks ago and haven't heard anything from them. They won't respond to any of my messages, I've left several emails and phone messages.
Get telescope store.Very helpful.
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