Springfield, United States
7705 Tanner Robert Ct
N/A
+1 7038389007
Warning! Do not use this place. It is a mom and pop place but the problem is not that. the guy name Hamid came to repair our Gas fireplace and after he dismantle the pilot assembly due to the pressing it while taking out, he bent the metal tube and couldnt do anything anymore and said that he would order the pilot assembly and come back . days turned to weeks and they schedule to come back 3 times and no show and no calls. After they found out that i was upset, they never answered my phone calls and text and emails. Very unprofessional . i ordered the part from ebay and came in 3 days. This is the minimum i could due to warn people.
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I had commercial oven issue. It was the weekend and I needed it fixed very quickly. This company was a Godsend. They came within 2 hours in the morning. The technician knew the exact issue, and told me it was common to have the issue for that brand and year. The part was replaced the same day. Thank you.
I had a gas fireplace that needed to be serviced and repaired, made an appointment for several weeks in advance due to my scheduling constraints, and they were on time within the promised time slot, quickly serviced and repaired the fireplace to my standards. (I've had sub par service on this fireplace over the 20 years or so that I have owned the house, so I was impressed not only with the service but felt they upfront and fair with the pricing) I had initially inquired about having a new over the stove microwave installed at the same time, but was told the skill sets were different than a fireplace technician, so there were no promises on that, but since the fireplace was my main priority, I was fine with that. Once the men arrived I asked if they could install it, and they said they would try to accommodate, which in this day and age, is so refreshing to hear. I didn't catch the other technicians name, but the guy that seemed to be making the decisions was named Hamid, He was very pleasant, professional, friendly and fair on the pricing of the install of my new microwave. I would highly recommend this company, as great service starts at the top, and Hamid was just great.
They have lied to us for weeks now. Very unprofessional. Promise to call back in an hour, and never do. When my company calls them back, they lie and say they no longer have a technician due to one leaving the company. Funny thing is, that technician is leaving us voicemails claiming to come in and see our beer cooler? Stay away from this shame of a company. Spend your money on actual professionals
They were timely and knew what the problem was almost immediately. They identified it and it was up and running within the hour! Thank you Air Express!
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