Springfield, United States
4801 Wabash Ave
N/A
+1 2177877620
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Car washOil changeRepair services
Great trade in price for my vehicle, willing to work with me on my monthly payment..good selection of vehicles to choose from..Dealership was very clean and orderly, salesman was very nice, knowledgeable, and a pleasure to work with
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So while waiting for our car to be serviced, my husband and I were possibly looking to trade are Nissan in on another Nissan. My husband ask the salesman ( once he found one) what do the pathfinders run and he responded “ expensive and really expensive. Nothing more was said to my husband. So when I buy a new car soon it won’t be at Green in Springfield. It seems they don’t really need to sell cars during COVID-19
Was told a CVT transmission drain/replacement and oil change would take 1hr 20 mins by Josh. Dropped it off at 9am and it is 10:56 and I’m still waiting. Don’t make time estimates you can’t honor. I will not be coming back. Also, your “sorry” does nothing to fix a lack in competence. In fact it makes most customers irate and angrier. Update! At 11:00 I ask what the hold up is. Notice no one came to advise me on the situation. I’m told that it will be yet another 20 minutes. They say its because my car is a manual and it needs time to cool down. Not much of a car guy here but whether it is a manual or automatic, they’re both gonna have to cool down I’m guessing. That’s something you should let me know when you’re looking inside my vehicle and giving me a time estimation. 11:30 now and still not done. At 11:56 I’m told that its ready only after standing in the service check out and glaring at the help. Goodie for me, flipping clowns! Then Josh, doesn’t have the smarts or common sense to be contrite or at the very least quiet about his F-up and is all nervous chuckling- telling me the price is lower than expected. Your service is trash. Don’t bother with B.S. and fake obligatory response from the dealership with your “concern.” It has the same value as your time estimations and word: worthless! Failure all around.
My first visit to Green Nissan to purchase a new vehicle is one to be remembered and more than I had hoped for. My salesperson, Randy, was professional, informative and best of all had a wonderful sense of humor. The staff at Green's were very friendly and truly gave you a sense they wanted you to drive away happy with your purchase. I certainly did.
Ron was our salesman. Very pleasant. Very knowledgeable. Made sure we had everything we needed before we left. App downloaded. Nissan account created. Met service manager etc
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