Springfield, United States
6215 Old Keene Mill Ct
N/A
+1 7039131300
I rented a beautiful home in Arlington for 18 months through Key Home Sales and Management. The entire Key team was wonderful, from the first tour of the house, to maintenance requests, and constant, professional communication for anything that came up.
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If you are looking to rent around northern VA, do everything you can to not rent from this company. They will take a thousand pictures of the unit before you move in. The townhouse we moved into wasn’t clean, lights were burnt out, and door handles fell off the doors. When we moved out, they will take another thousand pictures then deduct from your security deposit for the smallest differences. We got deductions taken off our security deposit because the moss between the bricks in the back courtyard were slightly more grown than before. They also billed us for accidentally leaving a clean sock in the dryer. This was all after we tried really hard to get our lease extended by a week or a even a day, but they ignored our request and moved in a new tenant less than 12 hours after we moved out. This property manager does not care about the tenant at all. The only thing they care about making is making the landlord money. Be very careful if you decide to rent from Key Homes Management.
We rented a Key Home property for nearly a year while house-hunting in NOVA. As background, I am not a real estate professional, but own and self-manage commercial property. The lease was a real professional lease - long and detailed. Nothing done on a handshake with Key Home. I liked that. The house was clean when we moved in. Some rooms had been freshly painted since our pre-lease walkthrough with Bill Cahill. Some window blinds had gone missing during the painting and Bill readily agreed to reimburse me to put replacements up. During our tenure, the refrigerator, dishwasher, and washer and dryer all gave up the ghost at the end of their lifespans. Bill promptly replaced all of them without any fuss. All maintenance requests were dealt with in a reasonable timeframe. In Bill's absence, Jake Grodt was also a knowledgeable and helpful manager. We purchased a home and moved out prior to the end of our 12 month lease. Bill had new tenants lined up in less than a month so that I did not have to continue paying rent. We received our entire security deposit back within the timeframe specified in the lease.
Beware of this company. Do not rent any properties they manage if you'd like your deposit back. Additionally, they are not military friendly and service members should go elsewhere. The management team also fails to communicate the most basic information amongst one another which often leads to misunderstandings that results in issues for the renter.
Have dealt with a couple of National Property Brokers in the NOVA /DC area and they pale in comparison to the work Betty Best and her folks do at Key Home Sales & Management . Never have had an issue with anything from tenant selection to billing to property upkeep- they are highly professional and I highly recommend their services.
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