Springfield, United States
2102 W Vista St
N/A
+1 4178239003
Most incompetent, lazy and rude company I have ever had the displeasure of working with. I was diagnosed with severe obstructive sleep apnea in November and have been trying to get a C-PAP machine. It is now December 29 and Lincare has still not sent the order to be authorized through my insurance- even after calling them WITH my insurance agency reps twice and having my insurance agency representative give them exact instructions on what to do and how to even get the authorization expedited. Today, Jennifer hung up on me after not allowing me to speak to her boss and telling me that Mellissa (who is supposed to be working my claim) sent the authorization in on the 18th. I know that is not accurate information, because I called the authorization department of my insurance company this morning and they had no record of the request. When I called the corporate number to report the unresolved issue, Chris decided to defend Melissa and try to tell me that I had called customer service at my insurance company and that was why they didn’t know the authorization had been sent over- unfortunately for Chris, my insurance company is actually on the ball and when I called customer service, they called the authorization department to check and gave me the number to follow up with. Now thanks to the extraordinary incompetence showed by the Springfield Lincare team, not only am I still suffering and unable to get good rest, my bill will likely not hit until the new year and I’ll have to pay out of pocket for it instead of having it hit when I had already paid my out of pocket maximums.
like
Unprofessional , as if too busy to even have my business . But the lady talked long enough to some man that was there for 15-20 minutes leaving me hanging listening to there dinner plans . There was a time when coustomerd were right & even when they were wrong you didn't talk down to them and when company's tried to help . I mean there there to give health supplies , thought my life would matter . I feel like there ran by SOCIALIST ! I MEAN HOW BAD DO I NEED TO BREATH ? ILL GET THE EQUIPMENT BEFORE I DIE - or AT LEAST I HOPE . ITS BEEN 1MONTH and still not one call back , like promised . Good thing I don't have covid anymore - they'd of let me die .
Most excellent place to receive service and equipment. I have been with them many years.
I wold highly recommend this company for everyone's oxygen equipment needs. The staff was super helpful and professional. The manager who currently works there resolved the issues I had very timely. Building was clean and well maintained.
Deli
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