Springfield, United States
538 Page Blvd
N/A
+1 4137269517
A. I shop around, and Springer’s always has a great price. Polite and courteous on the phone. Arrives when they say it will, usually within a couple days.
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Horrible experience! I was going to be a first time customer with Springers oil. I called on Monday and was told I’d get my delivery Tuesday. An hour later I received a call from them stating the delivery wouldn’t be until Wednesday (no big deal) I agreed. I received another phone call later Monday evening asking to put a check on the door tonight (with no amount due to getting a fill up, again no big deal) because their drivers were starting early in the morning. Now today being Wednesday my check still on the door around 10 am I receive another call stating there driver is there, and the person who came to the door said they didn’t order oil. Clearly that person wasn’t me and they weren’t at the correct address. The receptionist realized after me spelling out my street name that was indeed the issue, and their driver was on Sidor drive and not Theodore st. And it was too far to travel today and insisted it was’t in my area and they would not deliver now until Friday. After realizing how close the The driver was I called back and expressed my concerns about their credibility due to my deliver date being changed twice and what if they did it again and I ran out of oil or the price rose more with another company, they didn’t care, even after telling them how dissatisfied I was and was willing to share my experience with others.
Technician came out to do yearly maintenance on my furnace. Put the wrong nozzle on furnace. Causing furnace to shut down. Wanted 2500 for repairs to a furnace that was working before they worked on it. Got a second opinion 600 to get back up and running. Springers oil refused to refund money for repairs or pay for repairs to fix my furnace.
They delivered the oil the following day of the placed order. But be careful when ordering oil with your charge card...... They charged my credit card 640.75 for 304.53 of oil on 10/21/2019. They told me they would credit me the difference within a couple of days. On 11/14 I had to call the credit card company to get involved because when I called I was told they would credit me when they had time to do it. Very unprofessional.
Got a called about that they put oil in wrong appartment, ask me if I wanted to keep it and pay over time. I said no and wanted it remove. The lady said it was the person who called that told them to put it there, then when they called they said it was there fault. They said it would be fast and easy. Definitely wasn't fast and easy.Customer service there sucks. Dont have time for the blame game.Lost a customer
Deli
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