Springfield, United States
1523 E Lark St
N/A
+1 4178774700
Customer service will not respond to problems. Billing issues are frequent. Business owners who have no choice but to use Windstream should plan to spend a few hours each month fighting with Windstream to correct their errors. I have had to follow up with Windstream for months on end and still have not resolved my problems. If you have any alternative at all, do not use this company!
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LOTS of problems: 1. Installer didn't hook up phone during installation. We didn't have a land line to try until after installation. We called, spent 1.5 hours being transferred back and forth, finally got scheduled. Installer did not show on date they set :/ Called again, spent another hour on phone. Finally, installer shows, brings out a piece that the other installer should have left for us...... 2. We were told one amount (77) monthly including taxes and fees and when we received our bill it was 40 more? I have spent 5 hours on the phone trying to get this taken care of total, and finally got someone that helped! During our call, the call disconnected and no phone call back? I had to call in again and go through the whole hold, press 1, press 2 call tree again....... This is the only service we have in our area, so there isn't much of a choice. Windstream needs to 'streamline' their departments so that you can call and get everything taken care of with ONE representative, even if it means that they use an in-house system to communicate with the other departments..............take notes about your call so if you are transferred they have some idea what you just spent 30 minutes talking to another rep about..........NO DROP TRANSFERS, when someone spends time explaining a problem with you, DONT JUST DROP THEM TO ANOTHER REP!!!!!!!!!!! Take a little time to explain why they are calling before dropping the call.......
The absolute worst company to do business. After you terminate your business with them, getting money owed back to you is near impossible. Paid our bills on time every single month. Decided to go with a different internet provider once our contract was finished. Now each and every month, they have a new reason for which they hold hundreds of dollars in overpayment. They said they would refund any money due after they prorated our bill. I would not recommend doing business with this company.
Horrible. Our phones would randomly drop calls. Our Internet speed was erratic. When we canceled, it took them two months to elease\ our phone numbers to the new provider, AND we got hit with fees that were hidden deep in the contract fine print.
TERRIBLE! HORRIBLE! WORST EVER!! Imagine every word being horrible service and apply it to this company. I have to call in WEEKLY and sometime a few times weekly to have them fix our internet....and guess what? THEY NEVER FIX IT. EVER. They send ignorant techs out who know NOTHING. I had to help a 55 year old tech out....who by the way was a total jerk and told me since I was a women I had no idea what was really wrong with my internet...if anything was. I told him if he was gonna be a (censored) a**hole he could just leave my residence. Then I called his supervisor and reported him. They said \he won't be assigned to your residence again.\ THEN THE NEXT WEEK I HAD PROBLEMS AND THEY SENT HIM OUT AGAIN. I told him when he got here to get the hell off my property and get someone else to help. Worst company ever.
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