Springville, United States
1060 Spring Creek Pl
N/A
+1 8016982641
Not impressed with the customer service. My mistake... I ordered barn door handles not realizing that the handles come in singles not pairs. This is not clarified on the website. I paid the 15 shipping for the first handle. Called customer service and explained that I needed a second handle and asked if I could have the second shipping fee waved. I was told they can’t wave the shipping and if I return the first handle I would get a store credit only. They don’t offer your money back return FYI. After pushing for more info, I got the “umm my manger is in a meeting and I will have to call you back” . Big surprise there was no follow up within a week. It’s not about the 15 dollar shipping...just expecting a little more from a company that I just order several thousand dollars from in barn doors and needed the finishing hardware to complete. I won’t order from them again and if I were you I would consider avoiding if customer service issues were anticipated. . Side note the handles were good quality and as pictured.
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We have ordered several sets of Artisan Hardware and every customer has been impressed with the quality. Our installer also likes working with their hardware as well. Amanda and the team at Artisan have been so helpful with all of the orders. Thanks so much. Awesome barn door Hardware !
I have installed a lot of Barn Doors. I have used a lot of different hardware, the client wanted to use this one. The Hardware was ok, not great, nothing special, over priced. The customer service is awkward and challenging... Rustica and Artisan are the same company and customer services - but with different products, accounts, and prices. Making changes to your order, or making returns is very challenging. I had to make 10 calls to them to get a simple pull exchanged - with promises of them calling me back, which never happened to help resolve the problem. You have to send back an item at your own cost, wait for them to process it and credit your account, and then go back in and get the updated item... it makes for a much longer and complicated process than them just being able to credit your account after sending the new product. Anyway, I won't be using them again, or recommending.
I decided to order a barn door for my living room based off a recommendation from a friend. I am highly disappointed. They sent a door with a huge dent in it and refuse to do anything about it. Don’t waste your money.
Where to start..........By calling the company and explaining what my plans were, they directed me to the hardware that was most suitable for my project. My biggest concern was the weight of the doors because one was 6 feet wide and using authentic barn-wood was quite heavy (over 300 lbs.). The next hurdle was ensuring enough clearance for the door jams which they were able to provide custom spacers between the doors and wall, which would also hold the weight. The quality of the hardware is second to none, the response in receiving the hardware including the custom spacers was quick and more importantly the customer service was outstanding. Can't wait for the next project if anybody is looking for doors.
We purchased barn doors from this company to finish out a basement remodel. We were very pleased with the doors and they were of good quality. We did the finish work in our shop and the homeowner was very happy with them. I would recommend to anyone. Thanks!
After spending some time looking at local options and browsing the web, I settled on Artisan Hardware's sliding door hardware. We are working on refinishing two rooms and wanted to incorporate a sliding door for access to our laundry room (image below). I made my own door but required the hardware for installation. The hardware options, included details, specifications and videos were all extremely helpful. I did have a couple of questions pertaining to finish styles and a response was promptly provided via text. All items were shipped promptly and packaged carefully. The quality of all components is excellent and I could not be happier with my final product. I have already recommended the company to a contractor and would certainly recommend Artisan Hardware again.
I purchased two barn doors for my kitchen/dining renovation. Amanda was so helpful with the design and exact color selection of the reclaimed wood I wanted. She sent me samples and then even gave instructions to use more of some colors than others during the construction. I got the exact door I had pictured and they were delivered on time in perfect condition. I would highly recommend using Artisan hardware!
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