St. Charles, United States
2650 E Main St
$$
+1 6303772245
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Assembly serviceRepair servicesService guarantee
Typical neighborhood \Ace is the place\. They have what you need when you need it and staff to help if needed. Otherwise they give the the space to find your own way. Something that hasn't changed in decades and you can depended on. It was that way when my Grandfather owned and operated one and the tradition continues. Something us older folk can appreciate in a Ecomerce world gone wild.
like
Personal old-school feel Love this place. They've been there for a while, and it feels like I'm going back in time to when small-town warm personal attention was the norm. Things cost a little more than the big box places because they don't have the buying power or scale, but I'm happy to pay the difference because (1) it costs gas and time to get to the big box store anyway, and (2) I appreciate supporting any small business that treats customers the way they do. I seriously look forward to going there.
Just like growing up! Very friendly and helpful staff. They always have what I need when in a bind.
The customer service at this Ace Hardware location is exceptional! This is the reason I return to this location time and time again when I'm in need of materials or even some advice. Randy has helped me through a number of projects from extremely simple jobs (replacing a door knob) to complex tasks (fashioning a custom appliance actuator). He has a \first principles\ engineering mindset. He strips the problem down to it's most simple elements and counsels you accordingly without pretense (or no BS in other words) Another employee that has helped me on a few occasions worthy of mention is Dean. He is extremely friendly, patient, and knowledgeable. He is willing to perseveare on finding a solution if there's one to be had. Both of these men offer advice for your projects that you just can't get from a YouTube video. They will probably end up saving you a lot of time. Thanks guys for all the help!
There is something about this place that is old school, and it draws me back time and time again. This is the essence of an old fashioned neighborhood hardware store in 2020. I'm always greeted when I walk in; asked if I need help finding anything, and never at a loss for help if I have a question. I like the close proximity to home as well. All the big box hardware stores are on Randall Road and a 15-20 minute drive each way. If you live east of the Fox River, this is a quick in and out. Only reason for 4 stars and not 5, the prices are a touch more expensive than what you could get at the big guys...but I waste the difference in gas and time (and sometimes frustration). This is my go to when I'm in the middle of a house repair and need something quickly. If you are someone that would rather fix yourself than call a repair man, this should be your hardware store go to as well.
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