St. Charles, United States
145 Walnut Dr #1537
N/A
+1 6305849200
Wheelchair-accessible entrance
My husband and I have lived here for a total of six years. Stephanie and Victoria are by far the best team we have had, they are both very friendly, consistent and optimistic. I enjoy seeing them when I have to pick up my packages from the office. All maintenance issues are addressed regarding their importance with safety being the number one concern. Rob the maintenance man is sociable, dependable and ensures any work orders are properly taken care of. We enjoy living here and we would recommend others see what is available if you are looking for an apt.
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With the change of management I have seen a huge huge turn around in the building. The new management is getting things done that was not getting done before. The turn around time to get things fixed in the apartment is amazing they get it fixed almost the same day or the next. The apartments are large plenty of room for a comfortable living environment with tons of sunlight.
Victoria has been an absolute amazing person during the entire transition. I have moved over ten times in my life and no one has ever been so helpful during the processes... I lived over 4 hours away and had to do almost everything over the phone and on the weekend I moved in and she was amazing and so helpful. The fact that good people take the time to make one of the most stressful events inblife moving amd starting a new job . I am grateful that Victoria is the one who I was able to work with me on everything. Good people make life better and to add to the location the day I moved in was snowy rain mix and many tenants held or opened unlocked the main building door for me while it doesn't seem like much on a cold rainy day heavy boxes and trying to unlock doors. Well people are what make life easier or harder and the more good people the better. Victoria makes things easier because she is a people person and that friendly welcoming personality of hers is why I picked this apartment over the others in the area where people in the phone where unpleasant and not willing to work with me being four hours away. Victoria saved me hours of driving back and forth to work with me over the phone emails and the first week of moving in ... She is the reason I was able to start my new job ... She worked with me on move in dates and I was able to start my new job sooner because of her kindness. If I could give her ten stars on here i would ...
We tried to apply a 1B apartment for 3months, they said yes, at the first time. After we filled out the application and about to move in, someone called us after 5 days said that they do not offer three months rental anymore. the guy who made the deal with us before was new. They said either we do 7 months least or find another place. And it was only 4 days left before we move. I was mad and disappointed, they should take responsibility for what they said instead of sorry I can't help you! The worst experience in the States! I would give 0 star
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