St. Louis, United States
5814 Garfield Ave
N/A
+1 3145216917
Needed new gutters. Ferguson Roofing was recommended by two different friends - one had them put on a roof, the other works in construction in the St Louis area. I'm so pleased I followed their recommendation. Ferguson's estimate was competitive with the other estimates I received. And every single person I dealt with was super professional, cooperative, and friendly. Justin did the estimate and was my contact point. I changed my mind about colors - no problem! I asked them to come take down the old gutters, leave and let my painter come and paint, and then come back later and install new gutters. No problem. Ryan (I think) did some minor repairs and it was clear that he is a true craftsman. The guys who installed the gutters (Steve and another guy - I didn't get his name) did a great job. Also dealt with Mike who is clearly a professional. Just pleased all around and now I know who I'm going to call when I need to have my roof replaced ....
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I had Ferguson Roofing install siding on my house and they didn’t do a good job at all. I have siding that was caulked, if go inside my attic you can see daylight. I’ve given them several opportunities to come out and fix it and as time go on I constantly find different things. I saw the response from the owner you said you all been in business 80 years, but pictures don’t lie.
My experience with Ferguson Roofing was not positive. They replaced my roof in the summer of 2020. The crew that worked on my roof had empty bottles in the yard while they were working. They left a satellite dish dangling from a cable wire from the side of my house. They did not leave my gutters the way the found them. When the work was completed the gutters were not aligned, there is one spot on the roof where the shingle looks ripped and metal is exposed underneath (not sure why). I called repeatedly but received no response. Someone responded to my email. They sent someone out to remove the dangling satellite dish. No one came to do a walk through after the work was completed and the problems with my gutters have yet to be addressed. I do not want them replaced, I just want them in the condition the workers found them. They also replaced my Masonite siting with vinyl. I received the invoice for the siding but once again no walk through after the work was completed. They’ve billed me 200 more than the agreed upon price for the siding and I was billed 116 more than the agreed upon price for the roof. The owners response had several inaccuracies. My email to him saying everything was ok was referring to the siding work. The crew that replaced my siding was not the same crew that replaced the roof and the work was completed weeks apart. To date no one has come out to inspect the finished worked with me. Not once did he communicate to me that the siding crew corrected the problems his roofing crew created with the gutters. Nor have I seen evidence of the corrections. Is it not standard to produce dated receipts that show the extra expense, The expenses that were over the contracted price. Should I withhold the difference between the contracted price and the final invoice until I see the receipts. I paid the total invoice for the roof but should have demanded receipts for the extra expense. I would call to ask the questions but no one returns phone calls.
It was terrible. Won't use them again. We did not hire you personally, but our association for our subdivision did. That's why you don't recognize my name. The leak came back so we hired new company & they took pictures of your shoddy work & it showed why leak came back because it wasn't really fixed right the 1st time.
I've been a roof consultant since 1997 and have worked with some of the premier roofing installers, both commercial and residential. Ferguson Roofing Co. is one of only a select few companies that I personally recommend to my clients. From the owner to the office support staff and installers, this is a top notch firm that has been serving their clients well since 1939.
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