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Russo Stone and Tile design, llc.

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St. Louis, United States

russostoneandtile.com
Kitchen remodeler· Bathroom remodeler· Granite supplier· Marble supplier· Countertop store· Marble contractor

Russo Stone and Tile design, llc. Reviews | Rating 4.7 out of 5 stars (5 reviews)

Russo Stone and Tile design, llc. is located in St. Louis, United States on 4160 Meramec St. Russo Stone and Tile design, llc. is rated 4.7 out of 5 in the category kitchen remodeler in United States.

Address

4160 Meramec St

Phone

+1 3147711234

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Mary Vann

As a contractor I have used them numerous times on projects always with responsiveness if we had a question or any issue. We are a small contracting company but we have been fortunate to be able to have used them many times. Tony and Joe have been there when I needed them. Emily is wonderful with design questions that I have. Honestly, I speak to Anita and Carla quite a bit to for scheduling. Never have I felt that they weren’t there to help. This brings me to my review today. I had them install a beautiful piece of quartzite in my own home. The stone is more brittle than some and unfortunately my daughter put her weight on a corner and it broke. I called and spoke with Joe, One of the owners. He said they would be out to repair it. About a a week and a half later sure enough one of the guys called to let me know they were coming to repair it. Pat and Tony’s son did a wonderful job. It looks like it was never broken! My daughter is still alive, I’m no longer in tears! All is well with the world! I can not recommend them enough.

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John Shostrand

Russo Stone and Tile Design, LLC gave us a good price on our counter top. They also ordered a jumbo slab for our project at no additional charge, which allowed them to eliminate a seam. The quality of one of the corners did not meet our expectations. It appears that more material was removed from the underside of this corner than the rest of the counter top which gives an inconsistent tapering appearance at this corner. I wrote Russo Stone and Tile Design LLC about this issue and left two phone messages. The only response to my written communication was to inform me that Tony Russo would be in contact with me regarding this issue. To date I have received no response from Mr. Russo to my written communication or my phone messages. I have attached a picture of the corner that did not meet our quality expectations. I want to be fair in this review and perhaps this corner would be acceptable to others. Post installation customer service was very disappointing.

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Ava Petruso

Working with Tony was such a pleasure. He guided us through the entire process from start to finish. The warehouse could definitely be overwhelming but Tony had an idea of what we wanted, he knew our budget and he directed us to exactly what we should be looking at. The installation was seamless and his guys were professional and answered all of our questions. The granite is absolutely beautiful in our new kitchen and it was truly a joy working with Russo Stone and Tile. -Ava Petruso

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Pete Treis

Finishing up the year I wanted to give a 5 star review to Russo Stone and Tile. We have been using Russo for over 10 years and have always been 100% satisfied with the finished product. They have done several kitchen and bathroom top projects for us all turning out awesome. From start to finish they make it a satisfying experience. The owner is always in the office or out checking on jobs, which I appreciate his involvement and that they are locally owned. All The office staff is so nice to work with. Bids and invoices are always clear with No questionable charges. Scheduling is always smooth with calls in advance to set up exact timing. The templater they send out is extremely knowledgeable and explains to a tee what he is doing and how the project is going to layout, which is good piece of mind for me. Their in house fab shop and installers always impress me with the precise cuts and fitment of the material. I have been so happy with all the projects they have done for us thru the years. I am always recommending them to friends, family and contractors. Thank you Russo for all the WOW jobs you have done for us, and look forward to working with you on projects in the future. Pete T

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Megan Pritchard

I'm not happy to write this review as I really wanted to use Russo. I have been answering every unknown phone call for the last 2 weeks hoping it was them. It never was. I went in and spoke at length with Tony about an integrated sink countertop. I usually use Absolute but they do not do integrated sinks. Tony seemed excited about trying some thermoforming (bending) of the stone to achieve what I wanted. Everything was great. He mentioned sending an estimate by the end of the day. That was over 2 weeks ago. I have emailed, I have called (4 times!), I have begged the person on the phone to have someone let me know. If they don't want to do it - fine, if they can't do it - fine (I'll just buy a remnant!), If they're busy - fine. Crickets. I've been ghosted. They continue to say he will contact me. He never does. No one ever does. After such a positive visit for 30 minutes and his excitement over the project and sketches, I'm floored. It's nuts. I'll go get my remnant elsewhere and rest assured, never trying this waste of time again.

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