St Paul, United States
365 Webster St
N/A
+16516993504
Not great customer service. They've done my deck twice and the finish severely peeled the next spring both times. The first time they kindly redid it, but this spring I'm on my own. Don't feel like paying 800 when they can't tell me if it will happen again. Their warranty specifically states that it won't peel. You can never talk to someone. They just send you an email and don't follow through. If they'd work with me to determine why it peeled I'd be happy to pay them this year.
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A very disappointing experience. I met with the owner who outlined how we could highlight the house with the holiday lights. We decided on wrapping a few trees in the yard and highlighting the roof line and placing a large wreath above the garage, not a complicated project. We negotiated a price. They came to install the lights and informed me that they couldn't install the roof lights because my roof was frozen, image that in December in Minnesota. I was never told that they couldn't install their lights if my roof was frozen. At that point it was suggested that I just wrap the trees. Didn't make sense to put up the wreath up if they couldn't outline the roof line. Very disappointing since this was a surprise for my wife. They returned a few weeks after the new year to take down the lights but never let me know that they were going to remove them. Overall very poor execution of what the initial plan was and they didn't offer any viable alternative or didn't seem interested to making sure the customer was happy with the results.
Roof to Deck put Christmas lights on our 50' evergreen. The lights are a mix of white and colored. It's spectacular and the entire neighborhood came out for the lighting. This our second year and we'll be repeat customers for the next dozen years.
Had deck done by this company 2 years ago. Worst deck staining job I have ever seen. Stain failed in 6 months had to come back out restain failed again. They make excuses and ask for money upfront. Don't ever use this company.
Helpful from beginning to end. Helped design a beautiful holiday light display that complimented, but didn't overwhelm our home and property. Friendly & knowledgable staff. Checked in many times to make sure everything was working and to understand our needs. Very flexible and friendly. Excellent at what they do. Looking forward to next year with them.
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