Stafford Springs, United States
169 W Stafford Rd
N/A
+1 8604816050
I have called on Aqua Pump twice in the past 2 years and most recently this past week. First call was to repair/replace my well pump. This past week was to replace a 32 year holding rank and softener system. Both experiences resulted in very professional and informative technicians providing exceptional service and follow up communication. Even my call to the office to make payment was enjoyable as the people in the office are very friendly as well.
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Trust your instincts! They didn't know our system or understand it. They shouldn't have worked on it but they did. They then gave us an estimate for shy of 6k to replace certain components. I couldn't get an explanation that made sense to me. After a frustrated outburst from them I said my goodbyes and found someone else. So happy! Just paid him under 200 to fix it.
A few years ago my parents needed a new solenoid to start their wells pump. This was not a big job, nor was it a money maker for this shop. The mechanic who completed the work was knowledgeable and efficient. That was great. These reasons are not why I want to write this review. What really impressed me was the respect and dignity my elderly parents were treated with. I will never forget this.
I called Aqua Pump and was greated by a very nice woman who was knowledgeable enough to answer my concerning questions even though her primary job responsibility was to help me schedule an appointment. She helped me book an appointment and the team was at my house in 2 days time. They assessed my water system situation and gathered a sample. They returned the next day to install a whole new holding tank and filter system. They were nice, very knowledgeable, fast and clean with their work. The new system looks great. Military discount and affordable pricing with great products. My home utilities is a worrisom topic for me as I dont know anything about them. I trust in other people/companies to take care of my home and my wallet when it comes to these important things. I can confidentially say I trust Aqua Pump to do just that and will be using them going forward to service my new system regularly and when needed.
This company does a phenomenal job servicing two large apartment complexes I manage. AuDra, who works in the office is always helpful, professional, and cheerful. She does an amazing job helping me navigate all the requirements and regulations the state of CT has implemented concerning the safety of the drinking water we provide to over four hundred residents. I am continually grateful for Audra's expert assistance.Through all our trials and tribulations, she has been available to offer guidance and calm reassurance.
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