Portland, United States
3810 SE Naef Rd
N/A
+1 5035638820
There is no way to contact these people!! No call backs... online site is a joke you can’t find anything. All I wanted to do was pay a Bill!!!!
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We started to have Sonitrol service in 1993 when we built the building. But last Feb 2020 we had a new tenant who has to open 24/7 since they are an emergency patient care office. We immediately canceled the service by phone and by a certified letter in Feb 2020 although we paid through May 2020. But 8 months later, they haven't cancel the service yet. This is a very suspicious and fraudulent business who changed hands 4 times: Sonitrol to Advance Protection to Stanley Security and now back to Sonitrol again. I would not trust this security company.
I am on my 10th phone call over 1 hour to speak to ANYONE who can help with our current Stanley system. This is ridiculous!!!
Worse fire protection and security company ever. You call and provide the account number on the invoice and they cannot find the account and tell you that they cannot tell you the correct account number. It takes 15-minutes to get a system put into test. They are just as bad as SimplexGrinnell.
You cannot get a human being to contest a charge. 4 months ago a worker came out after a remodel and stuck a sticky magnet in the new bathroom window. He was here 9 minutes. We got a 180 bill which I called to inquire about. Girl said she'd get back to me and 4 months later... NOTHING. I cannot get anyone in the billing office. We now have a past due notice and when I call the number listed the recording says \This is Rachael. I'm away from my desk.\ We never had these problems when Honeywell ran the company. I wish I could give less than one star.
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