Stanwood, United States
8222 319th St NW
N/A
+1 3606290692
Unfortunately I wasn’t able to use RR Fireplace for service, because their distributor no longer carries the part for my gas fireplace. However, I had an excellent experience with both the woman who schedules service and the man who came to inspect and repair my fireplace. Based on that I would recommend them as professional and easy to schedule.
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Tanya and Dan are absolutely wonderful! Puget Sound Energy referred us to them, and I'm so glad they did. Tanya is really friendly and professional. She scheduled Dan to come out to my house to service our fireplace insert. Dan came out and serviced and repaired the insert. He even painted the inside and it looks brand new. He made some recommendations, and we are excited to have him come out again to install some upgrades. Their prices are fair, and we highly recommend them!!!
Customer service was great! Quick to respond to my emails and phone calls. Professional, Honest, and courteous. He came out and saved my gas fireplace from certain demise as old as it is. All it needed was a servicing and a new gasket. Had everything he needed to take care of it right there. Was very surprised at the price, Very Affordable. Definitely going to be a repeat customer!
Justin was right on time and really knew what he was doing. He took his shoes off, made sure there was a mat on both sides of the fireplace and got to work. Oh yes, he pet the cat and dog as well! He cleaned and adjusted our double-sided fireplace. OMG, my friend came over and asked if there was glass in front of the fireplace! Excellent job and the price was very reasonable! . I will definitely use them each year for the fireplace tuneup!
My fireplace insert would intermittently not respond to the remote or start and not turn off. RR fixed the problem, serviced and cleaned it inside and outside. It looks and performs like it did 20 years ago.
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