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EagleRider Motorcycle Rentals and Tours New York-Staten Island

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Staten Island, United States

eaglerider.com
Motorcycle rental agency

EagleRider Motorcycle Rentals and Tours New York-Staten Island Reviews | Rating 4.2 out of 5 stars (8 reviews)

EagleRider Motorcycle Rentals and Tours New York-Staten Island is located in Staten Island, United States on 1973 Forest Ave. EagleRider Motorcycle Rentals and Tours New York-Staten Island is rated 4.2 out of 5 in the category motorcycle rental agency in United States.

Address

1973 Forest Ave

Phone

+1 7185771075

Open hours

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John Welborn

I have rented from Eagle Rider on Staten Island multiple times and have always had a great experience. Frederique goes above and beyond to make sure I am on the road ASAP. I normally rent the Heritage Softail for local riding, but recently I rented the Street Glide Touring Edition for a long trip and it was fantastic! Go see Frederique soon and hit the road on a Harley Davidson.

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Damara Vargas

Out of all the times my fiance and I rented bikes from EagleRider, this was one of the most helpful staff we've encountered. Especially how nice the manger Frederique was to us when we really needed it. During our arrival it started to rain and a staff member walked over with the radar on his phone showing us when we might have a break to get going on our trip. Even gave us rain gear advise. When we felt comfortable enough, that same staff member cleaned off our bikes for us right before we got on so we didn't sit on wet bikes. On our way back from our trip we ran into a couple challenges and with a phone call to Frederque he managed it all in 5min with a super calm and carefree attitude which made a stressful situation at lot easier for us as customers. Thank you so much!!!

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Jack Valentine

Really happy with my experience here. Hope to return soon!

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Ramon Kapoor

Had a great experience from pick up to drop off. Easy street parking near the Staten Island location. Processing was easy and efficient, I was oriented to the bike, and hit the open road! I enjoyed the bike very much and had a great ride! This was my first Harley experience, will probably only ride Harleys from now on!

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Sean O'Brien

I don’t normally write reviews of anything, but this place is a train wreck that I feel obligated to warn people about. 1. Be careful booking a bike because sometimes it shows that they have bikes on their website when they don’t. I booked a bike and got a call the day before the ride saying that they actually don’t have any bikes. 2. Impossible to get ahold of people when you have an issue. You just wait on hold listening to their advertisement over and over and over again. No music, no wait time, no voicemail, no option to have them call you back. I tried calling a different number of theirs and it said their voicemail was full. Tried sending emails to them and it took weeks to get back because apparently they only have one customer service rep. They refunded my money, but caused me a lot of hassle and I ended up having to go to another location an hour and a half away by subway and spend twice as much money so my weekend trip wasn’t ruined.

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Ben Hart

Arrived to collect my reservation pre-booked 5 days ago. No one available from EagleRider to assist. The representative from Harley Davidson did everything to try and assist but said only the EagleRider rep could help and he would be back tomorrow. Goodbye weekend plans, wasted vacation day and wasted non-refundable hotel booking. Couldn’t even get an answer from customer service line. Extremely disappointed. This club is feeling like an absolute joke, years of wasted membership fees.

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Jesper Lundberg

Just awesome. The staff was very kind, the bike was great. 10/10

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Gabriella Mansi Rodriguez

Couldn’t collect the bike we had booked one month ago because they had changed the office hours without notice. The people at the dealership were really helpful but there was nothing they could do. The call center answered from Las Vegas and were totally unhelpful. Also we had a hard time to solve our problem and when we did it cost us 200 bucks more. Still waiting for cancellation and refund. Grrrr!

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