Steger, United States
3421 Chicago Rd
N/A
+1 7087553080
Enterprise has gotten better since the pandemic began but I would hope that they take a little more pride in the overall product that they are attempting to deliver to their customers. Being greeted with a smile and a polite conversation does not erase the uncleanness and sometimes down right nasty condition of their vehicles. The best 5 star restaurants in the world can not welcome you into a luxury upscale location and serve you a 250 steak on a dirty plate at a table with filthy table cloth! If you need to stop renting to people who brings your vehicles back dirty and nasty then so be it.
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We needed a car in a pinch since our SUV was in for body repairs. Enterprise met us at the repair shop with our rental promptly. The Enterprise agent, Casey, was VERY courteous, very professional super helpful and very accommodating. I must also add that he is indeed a valuable asset to the Enterprise Rental car company that is located in Steger Illinois.
I don't know why enterprise is not allowing patrons inside their facilities. 3 or 4 people are standing in this scorching heat being attended to by one attendant. No seats and no shade. So the wait is longer. That's not customer service. The attendants are nice enough, it's just not a pleasant wait at all. And this is happening across all their facilities. Not a good look.
Always a pleasure using Enterprise when need a rental car. Manager in Steger, IL is awesome!!
Quick service & got put in a rental quickly but wash & cleanness not the best. I guess the guy was ready to go. So rush job needless to say I took it and got a better car wash.
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