Ocala, United States
5481 SW 60th St
N/A
+1 3524250385
Wheelchair-accessible entrance
DO NOT WASTE YOUR TIME WITH THIS COMPANY!!! Shannon Gunter is by far one of the most unprofessional individuals I have ever worked with. I reached out to her back in September of 2020 for services. She told me the process takes between 3-4 week by the time they submit the request to the insurance company, which I excepted. She only communicates via text, but will take weeks to respond to any of my messages. In November, she finally gets approval for 12 hours of ABA. This did not take months because of my insurance company. This was because she took way to long to create a plan to submit to my insurance company. My husband and I agreed that we would start with four hours a week, since that is what we can afford for now. We have no financial assistance and we have to pay out of pocket. Once I told her that, her unprofessionalism became even worse! She basically wrote us off because she wasn’t able to get the maximum from us. She told me in the beginning of December (three month later) that she will have a schedule for me. Here we are in the end of January and she texts me on a Sunday afternoon that my son will start two hours of therapy on Monday. When I respond back asking why he is only doing two hours, she responds to my text at 10:30pm that “This is what we have available now.” At this point I was beyond done with her! Also, I asked her over four times to send me the invoice for the evaluation, so that I can use my FSA account before the end of the year. After the fourth time asking I gave up and used the money for something else. She has the nerve to send me an invoice on 12/31 in the afternoon!! Unbelievable! Frustrated does not even begin to describe how I feel. This woman has completely wasted my time, money, and now my son is not getting services for a while because I have to start from the beginning. This woman only cares for what’s best for her pocket.
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Staff and Owners have been so kind and caring with the little ones. I am amazed at the care, patience and one on one attention they have been able to give.. They are a gift and have been so helpful with at home life as well as schooling. I don’t know what Ocala would do without them! Contrary to a review I read, they have never used restraints and have been nothing but gentle. Thank you!
I go way back of knowing how the owner Shannon has a huge heart for & always wanted to help people with autism as a child herself. She was the youngest (15 years old) & the most dedicated of all the therapist that volunteers to work with my daughter back in the day. During the time Shannon was going through her schooling, we lost her help for a while and my daughter got kicked out of Hillcrest School for her bad behavior. The staff at Hillcrest School did not know how to handle my daughter. Fortunately for us, Shannon is now succeeding in her goals in developing Step by Step by Success. She has a partner who also has a big heart for autism and has hired responsible long lasting staff that are able to handle and teach my daughter with kindness and respect. My daughter's behaviors have improved so much and she loves going there. I am amazed by what they are able to teach her. Step by Step has giving me hope for my daughter and I don't know what we would have done with out them.
Compassionate and excellent care provided by well qualified therapists.The well being and quality of life of exceptional children is their number one priority. By far the best ABA therapy providers in Florida.
My daughter has been coming here for years and made tremendous progress. They are amazing people and I'm thankful we use them!
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