Sterling, United States
106 Executive Dr
N/A
+1 7034783225
Last year they sold me a service package for 1 year (a set of services) \only\ on phone. They did not come frequently enough, the lawn care service was not effective with the weeds still being in equally bad condition. The next year they had the bravado to try to charge my card directly for a new service I did not sign up for. They did not do this in 2019, they seem to be heading towards bad practices by misusing customer trust. It is disappointing that what is being sold and agreed on phone is different from what they deliver and decide unilaterally to call as an agreement, without an agreement or authorization from me as a customer.
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Brought my lawn back from being almost 100% weeds to lush, thick green grass.
I do not recommend TruGreen. I have a yearly contract. . My last service was June 18, 2020. I have not received the August/September treatment. I have called the service number 5 times in the last month to see when my application will be scheduled. Each time the representative states it will be applied in the nest few days or by the end of the week. This mornings phone call it was stated the treatment will applied September 28. Any recommendations of other lawn care companies would be greatly appreciated. TruGreen has been totally non responsive.
During this year they have been very bad with their timing. Scheduled services will be delayed to extend that they will cancel a service and just move on to the next. You only get 24h notice of when the next service will occur with no info regarding what that service covers. They canceled my aeration and over seeding without informing me. When I contacted them they mentioned that we are well into the cold season and those services have stopped, so they decided to cancel them with out notifying me. If they had informed me, I could have found an alternative company to have it done
LeMar Blanding, my specialist, was quick and detail oriented with his service.
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