Stoneville, United States
2991 NC-770
N/A
+13365731616
We have a commercial property. They miss pickups of Recycles and Trash all the time. We started service with WM about 2 months and they missed pickups at least 5 times. After they miss pickups, the trask accumulates and they charge for overage and suggest increasing the pickup days. As it is we are paying too much, almost a thousand a month. If there was a 0 * rating i would give them that.
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Called 3 times about recycling not being picked up last time they said I didn’t put it out. Can is in the same location for 3 weeks. It is just about where they dropped the can off. I live at the dead of the street how do you miss it. The trash pick up has no problem they are like clock work. This use to have great service what happened. I felt like the lady on phone was calling me a liar when I told her the can setting out in same spot as the trash can. I was told by others in neighbor Hood I would have problems. Guess they where right. Just sad to see the poor service.
Billing issue, not picked up THIS YEAR but want me after 19 years to pay crazy fees... No return email, calls. On auto draft, was early? Didn't rerun.. Showed my statements til Feb...
If we had any other option for weekly trash and recycling pick up we would quit them in an instant, but we don’t do they can give poor service with no consequence.
So quick to charge late fees and double your bill and call it a reinstatement fee. BUT don’t take off anything for the time your trash / recycling was not picked up. So I’m being overly charged for some trash I can burn for free! Some one needs to open another waste company because waste management is taking advantage of customers because we have no other place to go to!
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