Arlington, United States
1108 N Collins St
N/A
+18667882482
I purchased Thomas Rhett tickets on StubHub. When I went to download my tickets I was unable. A phone number was provided and I called and left 3 messages with no response. I spent almost 900 on tickets and the parking pass. Very disappointed!!! Trying to dispute the transaction with my bank. We've used StubHub in the past many times buying parking passes for the Dallas Cowboys games and never had any issues. I will never use StubHub again. Beware!!!
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It's quite the internet run around to get your tickets after you purchase them. It was my daughter's first concert and we couldn't get our tickets. We ended up on the lawn where she couldn't see and ended up getting hurt by rowdy boys. Stubhub wouldn't help with the situation at all. So I ended up paying over double and getting a much worse spot. Will use Ticketmaster from now on.
So convenient! When TicketMaster makes it difficult to resell your tickets, StubHub makes it easy. The staff is super friendly and solution oriented. I love being able to walk into my favorite online store.
Biggest ripoff ever, showed game was home game but it was in another state, refused refund and locked the account so I cannot even try to resell the tickets. Make sure before you buy, I won't ever purchase tickets from them again
Handicap seats be very careful when buying front row seats. I bought tickets for customer for big 12 champ game and bought expensive 50 yard line front row, then discovered they were wheelchair only! Called within 15 minutes to try to correct, wouldn’t but will have a supervisor call 48 hours from now. Their suggestion was to re list ( they get more fees) and screw over the next buyer..., bad karma donating the ticket to charity
Their FanProtect is amazing, we got sent the wrong tickets (seats) for the 2018 Cotton Bowl and Stubhub made it right and upgraded us to fix the sellers problem. And when I say upgraded, they made it right right! I am super impressed and will continue to use StubHub in the future.
Bought Billy Joel tickets on January 31st and the concert is in October and got charged for the tickets same day!!! I found out they hold on to my money and won't give it to the seller until I get my tickets. How will they know one way or the other?? So they hold on to my money for 9 months and I have no tickets in my hand? That's crazy when Ticketmaster emailed me my Kelly Clarkson tickets instantly. I alerted my bank that I will be disputing this charge if I do not receive those tickets. Buyers beware of this practice. I will not use Stubhub again.
TERRIBLE EXPERIENCE! I purchased Opening Day Rangers Tickets...311.00 for two seats...specific to a location due to frequent bathroom breaks...after the purchase I received a message that stated my tickets were not ready BUT would be ready March 24th (the game was on March 28th...on March 24th the tickets were STILL not ready...I did a LIVE CHAT so I could document through Pictures...I was told AFTER many run around that they would be ready the next day, March 25th...I waited ALL day...NO tickets...I contacted them again through LIVE CHAT for screenshot documentation...I was told that my tickets were NO LONGER available BUT they could offer me an upgrade...I was OFFERED worse seats in the middle of a isle...I TILD THEM NO! I wanted refund due to location and medical issues...they continued to offer...I told them NO just give the REFUND...I was finally told that I would receive a FULL REFUND for the tickets! I waited a day NO REFUND...I told my principal (I am a teacher) that I no her needed off so they placed my sub in another room...while at work, the DAY of he game, I receive an email from STUB HUB with YOUR TICKETS ARE READY...they were a different location, different seats, and further more IT WAS TOO LATE! I sent them an email stating that I was TOLD I was getting a refund d and I did not ACCEPT another set of tickets! I have tried contacting them 3 times...I never opened the YOUR TICKETS ARE READY link...because I do not trust StubHub AT ALL after this incident and worried that they would try to say I opened the link...so those tickets are still there...I did not get to go to the game...and they would not respond to me...and I am still out 311.00 when the tickets I ordered where NEVER there...I truly feel that this is a fraudulent business! If you are one of the lucky ones good for you! This experience was a nightmare!!!!
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