Jamestown, United States
18535 5th Ave
N/A
+1 2099845283
Nothing short of an amazing company. Sat evening I heard a pop noise after heater came on and then smelled smoke. Called 911 was told to not use heater by fireman. Today I called Suburban Propane, within minutes they were here. Second time they came to my rescue in the last six months. I was blessed with not only one but two very friendly and concerned technicians, Marco my life saver in October and manager Dale. Again, within minutes they discovered it was my water heater that was the problem, and had to red tag it since it was dangerous, which they hated doing I'm sure, but my safety was their main concern. I am now warm, heater back on and thanks to their recommendations on who to call for a new water heater, I should be back to normal soon, since the ideas Dale gave me on who to call to replace the water heater turned out to be spot on. In the years and years I have to call for service of any kind, this company obviously is number one in my book..
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This is the number one propane business I've ever experienced! The fella that came out to do a new customer check went above and beyond in services provided. He noticed washer gas pipe wasn't capped and did that. He, also lit my pilot light which was not an easy task because of design. Most importantly, his customer relations skills were excellent. Judos to this company!
I’m posting for my mom, valerie dowler. Your tech-mark was out several times to repair or replace the regulator for my mom‘s propane in her RV. His concern for her safety and his conscientious work went far beyond the norm, his concern that he was taking too long to get her propane working so she could have her bacon and eggs was touching.Suburban propane Mark is worth his weight in gold. He is a keeper.
I just signed up as a customer for my vacation home in Groveland. Jennifer McHoul was really great and and has impeccable Customer Service. Easy and seamless transaction.I highly recommend.
They changed my account so I could afford propane, during this pandemic. Iam still unemployed 10 months later.
Suburban Propane: Service is prompt efficient and sensitive to the customers request. Immediate response to outage or leaks if any. we had a frozen valve crack and the safety measures were addressed immediately. valve repair and tank refilled within an hour we are pleased with pricing and level pay features. been with the Jamestown Office over ten years.
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