Salt Lake City, United States
3245 2100 S
N/A
+1 8019726674
We have had such bad experience with Suburbane propane over the 3.5 years that we have been residential customers. Horrible customer service, rude employees every time we've spoken to someone on the phone or in person and double (or more) the price per gallon of competitors. I'm not usually one to leave bad reviews, but our experience has been so horrendous that I'm hoping to save someone making the same mistake.
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29 years with Suburban Propane as a Very Very dissatisfied customer! The original tank dropped at my new home while under construction was supposed to be temporary and was to be replaced with a shiny white lease tank with a red lid, as soon as they re-supplied. After years and years of requesting a new tank I finally asked to have the tank picked up (see photos). A couple weeks later I received a 125 service fee charge. I called to ask to have the service fee charge dropped & Sonya (who was very nice on the phone) checked with management & stated that my tank had been reset & repainted, "this never happened"! After 29 years leasing this eyesore and paying more for propane from Suburban than any other suppliers, I am happy to pay the 125.00, and part company. I'm not a negative person & have never left a negative review but this is well deserved, as this was an epic fail by Suburban Propane Management.
Very good customer service and deliveries are prompt always willing to help.
It’s ridiculous to come here or you have to wait forever for someone to come help you and then when you go to pay the ladies in the office must hate their lives because they’re Ornery as heck.
This place did give a good service; kudos to that!! The reason I'm giving a low rating is that they charged a whole 42.00 for two 4 gall tank!!
Suburban Propane has always been quick to answer questions, deliveries are on time and they have great phone customer service.
We have had nothing but excellent experiences with suburban propane. They are always prompt, helpful, and very nice.
Excellent service, great customer support, great prices
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