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Suburban Volkswagen of Troy

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Troy, United States

suburbanvwoftroy.com
Volkswagen dealerCar dealerUsed car dealer· Volkswagen dealer· Car dealer· Car finance and loan company· Car leasing service· Motor vehicle dealer· Truck dealer· Used car dealer· Used truck dealer

Suburban Volkswagen of Troy Reviews | Rating 4.4 out of 5 stars (5 reviews)

Suburban Volkswagen of Troy is located in Troy, United States on 1804 Maplelawn Dr. Suburban Volkswagen of Troy is rated 4.4 out of 5 in the category volkswagen dealercar dealerused car dealer in United States.

Address

1804 Maplelawn Dr

Phone

+1 2487817900

Service options

In-store shopping

Offerings

Oil changeRepair services

Open hours

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B

Barbara Cameron

I took my ‘09 Beetle in because the low pressure tire light was on. I was told I could just add air to the tires, but I prefer to have professionals take care of it. It’s not exactly a new car and there might be other problems. As it turned out, their service guys found issues with the struts and said the tires were getting worn. They told me nothing had to be done immediately but to be aware of them. I decided to get the work done and get new tires and I’m glad I did. My car drives so much better than when I took it in! I felt the price was reasonable, the work was done in a timely manner, and I’m much happier with my car.

K

Kyle Apsey

Edit: They fixed what they had broken, admitted they damaged it during service and did not charge me any additional fees. I'm pleased that they did this, but it only barely changes the way that my first appointment went. Taking an average amount of interest in doing service to expected standards would have resolved this and gotten 5 stars. I don't believe any work was completed besides otating tires\ and damaging my car in the process. Came in for routine 80k mile maintenance, and left with all the same warning lights but gained a horrible grinding. When I asked on the phone for assistance I was told \we didn't do anything that would start causing grinding. If we determine it's something we did we can fix it for you\, which implies to me that I'm being told that magically something that only started after I was given my car back after service is my fault even though it was not happening before. I sincerely hope that I can update this review, but after spending 464 to have my oil and spark plugs changed and I have more issues than when I started, it's not looking good. I guess I had to learn the hard way myself, DO NOT TAKE YOUR CAR TO A DEALERSHIP FOR SERVICE

M

Marquez Harris

It was the best car experience I’ve had thus far. Nicole was very helpful and knowledgeable. She was excellent!

M

Mohamad Elsalman

Mike Lull was very helpful and professional. Place was welcoming and made me feel good about giving them my business. Will always be back.

D

Debbie DePriester

Do NOT take your vehicle here for service! Took my car here for the 30k and 40k mile maintenance. I was travelling a lot for work so those trips were only 5ish months apart. At the 30K mile maintenance I had them take off my snow tires and put my regular tires on. All seemed fine until about a week and a half ago. I walked out to my car with a flat tire. I am a very cautious driver and was parked in a parking lot clear of debris. I got the tire swapped out and after having it checked out by my local tire shop, they showed me the damage shown in the picture below. Not something that could have been caused by normal driving. At my 40k mile maintenance, they had to change the fuel filter. They did not reattach the fuel line properly afterwards because they were in a hurry so while I was out to dinner with a friend, my gas tank leaked out almost completely on to the parking lot. I had to have my car towed, after waiting 2 hours for a tow truck, and the fuel line repaired. They were ice enough\ to repay me for the repair bill for this issue. I reached out to them again after the tire issue as that happened after the fuel line issue and the basic response was \We couldn't have done that. The issue would have shown up way sooner.\ The two maintenance visits cost just over 1100. Absolutely TERRIBLE service and not trustworthy at all. I take good care of my car and should not be as nervous as I am to drive it around just waiting for the next thing to happen. Make the drive to Lansing. They treat you way better and the service is better as well.

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