Sun Valley, United States
9200 Glenoaks Blvd
N/A
+1 8002994898
Oh boy where to freaking begin! A lot of the same issues as everyone else it seems. 1 - Republic services dropped of recycle LA bins in front of our building, and never brought them in with the regular ones. Theyve been outside for MOTHS!! Our how has called them countless times for months with zero reply. We now have a giant trash pile from everyone who walks by throwing their trash into those cans. We have literal poop, maggots, flys, and what i assume to be a dead corpse smell pop up in the last 3 weeks. This is so unsanitary. They wont even empty out those cans when they were coming by for the regular trash, so its been collecting in the streets for months now. 2 - We've had almost 2 weeks with no pick-up of the main trash cans. So on top of the garbage outside, they dont pick up the garbage in side. And this isnt the first time. They CONSTANTLY \forget\ or \missed the pick-up\. hope theyre sued out of existence soon.
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Our business use to pay a lot of money week for 4 days of trash removal and recycling cardboard. But almost every week, we only get 3 days of service. This has been going on for years. Why do we need to pay full price when we only get 75% of the service we pay for? And recently the price tripled and the service quality doesn't even get better. We used to be able to call in the next day to report the missed collection and if we were lucky, they would send someone to collect later that day. But now they \close the office\ on that day and we can't do anything about our overflowing dumpsters. Whenever we complained to them, they said they would save the complaint and pass it along to the pick up guys. But when we would call again, they wouldn't have our complaints saved. It's like they don't even care just because we are forced to use their service since the business is in their jurisdiction.
Terrible service, not helpful at all.
I work at a major non-profit here in Los Angels. I've had the absolute worst experience in dealing with Republic Services in Los Angeles, CA. Mayor Garcetti has to do something about this corporate monopoly. I understand as an Angeleno, we are trying to do our part in saving Mother Nature but not at the cost of basic things like unprofessional services, poor value and a understanding. They missed 5 of our pick ups and they do not have the courtesy of giving us credit. Not to mention, they did not pick up our recycling bin for over 2 months and while yes it did have certain items that did not belong in there we rectified it in a week. When i called in to see why the Republic Services representative stated that the bin was blocked. She said she had pictures....She sends those pictures to me and it was THE WRONG LOCATION! (See picture below). I'm not just writing this out of fury but real disappointment. IN addition, our offices are closed due to the COVID-19 pandemic so we are not producing normal amounts of trash and therefore are being charged normal rates. I tried calling them to do bi-weekly pick up but they said that they do not offer bi weekly or monthly pick ups. Now I am stuck with a 1000 bill. Mayor Eric Garcetti, City Council president Nury Martinez please implement these very basic and easy changes to this company! You'd do real civic duty.
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