Pensacola, United States
6802 Pensacola Blvd
N/A
+1 8504776033
Wheelchair-accessible entrance
If I could give zero stars I would. Total lack of professionalism and honesty from this location in Pensacola! Have used Sunbelt often and they always deliver; however, not at this location. Ordered an extension ladder rental on-line a week before expected delivery at 11AM. Called two days before delivery and they said I was on the board for 11AM delivery. The day of delivery and time came and went with NO DELIVERY (the location was 3.5 miles away). I was travelling over 500 miles to this site. I called several times up until 12:30 PM asking where was my ladder and they stated it was being loaded on a truck. When I confronted this guy Josh at store he said, I was not his only customer and he was working on it. Thank you for wasting my time and money SUNBELT PENSACOLA. I would recommend staying clear of this location if you need on-time and professional results.
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Richard at the Pensacola location gave us outstanding customer service as well as resolved a slight misunderstanding in a very professional and satisfying way!!...We will continue to use Sunbelt Rentals for ALL of our on and upcoming jobs!..
Worst rental establishment in Pensacola. Every time I reserve a piece of equipment, I get there on the designated day and my equipment is not there or was already previously reserved by another customer. Equipment never works right. Scammed me into paying 80 for a 25 dollar blade. Very unprofessional, terrible service, would not recommend them to any business.
Scheduled a rental Monday 10/5/20, gave them my DL# and other required info... called to confirm on wednesday 10/7/20, representative said i did not have a reservation or any info in their system. Gave them my last name only. He asked if i ever rented from them before, told him no. Then mysteriously he comes up with my first name. Sunbelt hung me out to dry. Now i have to look bad in front of my customers And also rescheduled all my work. Basically a wasted day! HIGHLY DO NOT RECOMMEND.
This place is on it! Outstanding customer service, knowledge, and expertise in the equipment field. Look forward to a long working relationship!
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