Phoenix, United States
2122 W Indian School Rd
N/A
+1 6022630985
My daughter has been going to this location for the last 3 months enjoy the teacher and the front office staff Megan and Joann, there is a new Director now doesn't seem like the friendliest but hopefully that changes but other than that really enjoy the school. Would recommend
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This school is negligent to say the least. After weeks of my son telling me he was afraid to go to school and me writing it off as him being a kid, I finally spoke to the administration. I was told my son was only there two days a week and “not everyone will be friends”. Later that night when I picked him up there was a bruise on his forehead and a cut on his chin-i asked what happened and no one knew. Ok, I mean, annoying but no big deal. Then when I was getting him into the bath I noticed a bite bruised and BROKEN THROUGH the skin. If they didn’t tell me about the bite, what else was happening that I wasn’t told about, that made my son so afraid of their school? I immediately sent an email-When I was finally called back by the admin I was told the video footage had likely already recorded over itself since the incident happened on Friday afternoon and records continually over itself (what is the point of even recording at that point then?). I was also told they would open an “investigation”. From their investigation I was told that since he didn’t cry (his skin was broken and I know my son, there’s no way he didn’t cry), none of the teachers were aware of this happening. Oh good so the teachers don’t pay attention either; but this is likely because most of the time they are out of ratio. In my complaints I also realized I was not getting the weekly email updates, I was told it was because they didn’t have my email (which I filled out in the enrollment paperwork but ok) why was this not caught? If the teacher was filling out the progress reports shouldn’t she have realized she didn’t have somewhere to send them? I never even got an art project or anything in the 3 months my son attended their school. Actually no, this is more of a daycare; not a school. I was offered a refund but I still haven’t received that—-no surprise there either. If you care about your kid being paid attention to and learning, this is not the place for you.
My child started going there about a few months ago. They had a board that said welcome to sunrise... But they never put her name on it the week after a new kid started to go and they put her name on there for the week. They never greeted my child when she came in to class... When I would ask her teachers if she ate and slept they would ask why are you asking?... Everyday that I picked my child up her face was dirty and I saw that she had dried up buggies on her arm from her wiping her nose and all over her face. She also lost a necklace there and no one ever said anything to me. She was in a different class as well everyday and when I would go to pick her up they never knew where she was. They never even learned her name. Her does were untied all the time. I really didn't like it there at all. In just glad things came up and we had to move.
The people here in the office are extremely rude. Not one single person said good morning when i walked in with my daughter. When i asked i asked for the paperwork to enroll my daughter the lady in the office did not even try to show my what it consists of. Dont be fooled by the outside the rooms have dirty dingy blankets don't waste your time totally not worth it. It may be cheaper but it clearly shows in the staff and the daycare rooms.
I called this facility twice about my boys attending their after school care program and their response was unprofessional. They go to alternative schools and the assistant director, as well as the actual director (Joanne), told me they gotta talk amongst their associates if they can accommodate to my kids. I was told we would have a meeting too so they can know more about my two children, and if their facility would be a good fit for everyone. I have not heard anything from them for nearly 2weeks. I have called, left messages, and nothing back. I wouldn't recommend anyone to go there if this is how an interested client gets treated.
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