Reno, United States
5440 Reno Corporate Dr
N/A
+1 8778228659
Wheelchair-accessible entrance
I have a HP Laser printers that required replacement of four cartridges. HP OEM replacement cost was close to 300. Supplies Outlet cost was 1/5 the cost. While the reviews had been mixed, I took a chance. I placed the order online late one evening. The next day, I received notice that the order had been sent. The packaging was first class and the cartridges were identical to the OEM. Upon placing the cartridges, the printer indicated that I did not have an HP product. OK...but would it work? I tested the color printer and it works fantastic! The color quality is excellent and I am very happy. I would recommend and I am telling others about my positive experiences with Supplies Outlet.
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I purchased items and paid for the 39 overnight. It stated that if I do it within 1 hour and 6 minutes and I did. Package is now getting here four days later and supplies outlet said when I called that they're not responsible for delays in shipping. And now I'm out 40 bucks and the much-needed supply I won't get for 4 days. They need to make that clear on their website. I guess you have to read through all the fine print. Because the big print said it would be here the next day
I have a brother HL3270, the following cartridge was recommended for replacement:Item Number: SOBTN227VB SuppliesOutlet.com's compatible Brother TN227 toner cartridge is guaranteed to meet or exceed original Brother toner cartridges in both print quality and page yield. Our toner cartridges have been engineered to create consistent, high quality images... shipped out on 8/19/20. This cartridge did not fit as the replacement cartridge for this printer. No communication returned. Also alternate recommended: Item Number: SOBTN227K SuppliesOutlet.com's compatible Brother TN227BK toner cartridge is guaranteed to meet or exceed original Brother toner cartridges in both print quality and page yield. Our toner cartridges have been engineered to create consistent, high quality images... This replacement did not fit either and ordered on 8/19/20. Do NOT order from this business! Poor service imcompatible product supplied.
Ordered toner and the price dropped the next day. I called to cancel my order before it shipped and order it at the discounted price. Their "customer service" telephone number says to email them. It's impossible to get a human no matter what you do. When I emailed them, they told me they didn't do price adjustments and I'd have to refuse the delivery and I'd would be refunded the purchase price less shipping cost - in about 2 months - if the package didn't get lost. Which they couldn't guarantee and couldn't be responsible if it did get lost. I showed them screen shots that I can order the item that day for the lower price, but they didn't want to hear it. Since they don't answer the phone, I was going to have to pay more for no reason due to their "company policy." When I asked for a link to their company policy, they weren't able to provide one. I ended up filing a complaint with the Better Business Bureau and disputing the charges with my credit card company. Stay away!
The toner they said would work did not. Trying to send back for a store credit is a pain and time consuming. The email representatives are not efficient
I used them quite a lot in the past. The last couple of times I’ve ordered the products have been defective, but they stood by them and replaced them. I quit using them for a while and decided to give them another try. I ordered a set of drums and there was a problem with getting my printer to reset. They do not answer the phone, you cannot leave a message and they insist on email. I sent the email and have not gotten anything back. My whole business is on hold, because I do not have a printer or copier that works. The second number supplies outlet has is no longer a working number. I’ve learned my lesson I won’t be back.
Very professional even though I canceled an order. Extremely considerate
They sent me the wrong item. Customer service wanted me to pay for return and handling. Customer service was rude and indicate they do not care if an order issue arises. BUYER BEWARE! They are a scam company.
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