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Rock Creek at The Park Memory Care Community

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Surprise, United States

koelschseniorcommunities.com
Assisted living facility· Retirement community· Nursing home· Retirement home

Rock Creek at The Park Memory Care Community Reviews | Rating 4.3 out of 5 stars (5 reviews)

Rock Creek at The Park Memory Care Community is located in Surprise, United States on 14552 W Parkwood Dr. Rock Creek at The Park Memory Care Community is rated 4.3 out of 5 in the category assisted living facility in United States.

Address

14552 W Parkwood Dr

Phone

+1 6232140100

Open hours

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Nancy Muller

I recently placed my 87 year old father who suffered from dementia in Rock Creek. They were compassionate and caring to both my dad and my mom and I. Anytime we called to check on him the nurses spent a lot of time talking with us. Sadly, my dad passed away last week. The staff at Rock Creek was there to offer their support during a very difficult time for us. They are caring professionals who take great pride in what they do. I feel that what they do is more a calling than a job. God bless them all.

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Jon Welch

In the few short months my father was a resident he sustained a broken hip that required a hip replacement surgery and long term in patient physical therapy at another care center. He was also not given assistance while recovering in a wheelchair to get to the dining room. The staff actually said that pulling himself with the wall hand rail was his physical therapy. He also was refused assistance to use the restroom. That refusal caused him to fall and split his forehead open requiring many stitches. When I went to gather his belongings (because he was not going back)the Surprise Police threatened me with an order of protection and arrest for trespassing. The head administrator Stephanie lied about the instance to cover their rear ends. Don’t put your loved ones in this facility.

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JoAnn Hinnenthal

Based on my knowledge of friends and family who have had various memory care experiences, I can't imagine a better place to have a loved one in memory care than Rock Creek. The staff works extremely hard as a team, with respect and love and care with their residents and the families. My father was there for 9 months. When he arrived at RC after a fall and rehab he could not eat or communicate well. He improved so much he could eat solids with an assist, participate in activities and be relaxed and comfortable. The facility is clean, smells good and is spacious which allows family and friends to be there comfortably with their loved ones. One of my favorite things was other family members learn to care and look out for each other and provide a great support group for each other. Realizing caring for memory care patients and the expectations of family members don't always match up - Rock Creek works hard to facilitate communication and information to guide us. THANK YOU Rock Creek for loving, caring and respecting our loved one and each of us.

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Elizabeth Dragoset

The best ever team of caring individuals I have ever met in one place. The facility is beautiful and ALWAYS clean. I had my dad at Rock Creek for 2 1/2 years. And although the facility is over an hour away I could not find another facility that I felt would take as good of care of my dad as Rock Creek did. It takes a very special kind of person to work in an environment such as Rock Creek and they have really put together an amazing team. I wish them all the best and thank them from the bottom of my heart for the true caring and respect they showed to my dad. THANK YOU TEAM ROCK CREEK!!!!!

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Sui Ble

I've known a couple of people who lived here. One was here for a couple of years and he, overall, did great here. It is a nice facility with a lot of amenities. The other person ... wasn't here for very long. He had more issues than they could deal with. No place is for everyone. There are no miracles.

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