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PODS Moving & Storage

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Sylmar, United States

pods.com
Moving and storage service· Container terminal· Self-storage facility· Moving company· Storage facility

PODS Moving & Storage Reviews | Rating 3.7 out of 5 stars (8 reviews)

PODS Moving & Storage is located in Sylmar, United States on 14093 Balboa Blvd Unit B. PODS Moving & Storage is rated 3.7 out of 5 in the category moving and storage service in United States.

Address

14093 Balboa Blvd Unit B

Phone

+1 8777707637

Service options

Online estimates

Open hours

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Q

QuidproQuo

Horrible, horrible end of my experience with PODS. I used them to move cross country from Georgia to California. We did not have a delivery location planned since we were planning on purchasing a home in the area. So, we chose a zip code for the large city where we were temporarily staying. The Customer service rep assured us we'd could change that delivery address with no issue later. Everything went smooth for the pickup and delivery to the storage in California. Then, when I went to schedule a delivery to my new home address - surprise! they won't deliver to my new zip code - a mere 10 miles up the same highway. So now they force me to have the container shipped again to another storage facility - incurring another 600 dollars, then have it delivered from that storage facility to my new address for another 300 dollars. So, with this new logistical mess that they made, they force me to spend 900 dollars to re-ship my pod to my address. The other gracious option was to have it delivered to the nearby city - 10 miles away - unload the container and hire a Uhaul to bring my belongings from the POD to my home. So, basically all the work all over again and pay extra for a Uhaul. Customer service was horrible and unprofessional. She did not even attempt to work with me on my simple logistical request. I even offered to pay the driver/storage area EXTRA to have it delivered at my location. How was I supposed to know that PODS would not deliver to my location which is in a nearby location? I will never use PODS again and I will advise all my friends to NEVER USE THEM.

C

C.P. Hamilton

Worst experience ever. Delays and mismanagement of delivery times at every turn. Was quoted at 10-12 transport time and it took a month. Horrible customer service. Slow to respond, still in arbitration weeks later. DONT USE

C

Carina BON

Horrible company! They say they deliver for free but then they charge several hundred dollars to deliver. They also refuse to deliver and bring the POD with them the same day even if it takes 5 mins to unload and you can't keep the POD overnight. Customer Service is very limited and can't connect you to the actual warehouse where you keep your thighs. So you can't speak with anyone to get answers. I had to deliver my things to an address where the POD could not be left overnight and even though it would take 5 mins to unload they refused to drop it without leaving it overnight. I am stuck and don't know what to do. And they charged me several hundred dollars to deliver it when they said it would be free delivery when I signed up. Horrible!

D

D Lena

When clients call you, they need help! They don't need a lesson on company's policies. My Husband was on the phone with Cusomer Service to arrange the delivery from the storage facility to the home we purchased. We found out that they don't service this city which is literally 10 minutes from the zipcode we initially gave them. We moved from Georgia to California and we didn't know where exactly we would find the home so we gave them the hotel zipcode. We asked to speak to someone that can help us but the customers service is not helpful. We want someone to help us and work with people not with zipcodes! We paid 3500 to make this move with them and they ask us to pay 900 more to have it delivered. Is not that we didn't pay or want things for free. They create this policies to get more and more? Even during hard times like this is a business for them. Be careful when you chose this company. They are not helpful in case you need human help! If a manager wants to reach out to me I would appreciate it. Update We spoke with a different representative and they adjusted the situation. I feel it was just that specific person. I regret I didn't take the name. She just didn't want to help period. Thank you for contacting us and finding a solution.

O

Oskar Greenblatt

Frustrating. I liked the convenience of packing things in the POD at my house and having it hauled away for storage. But when I need something, it is virtually impossible to reach them on the phone. Supposedly you can manage your account online, but for most needs that is not true. I want to make an appointment to visit my POD, but after being left on hold for over 20 minutes, I was abruptly disconnected. Tried again, and finally gave up. This is ridiculous.

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dylan time

There are other storage containers much much cheaper. I went with alliance containers.

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Nikki Davis

Using pods made my move so easy!

K

Kien Tsoi

Left it in the middle of the street?!??

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