Eastpointe, United States
24460 Gratiot Ave
N/A
+15867733600
I used Tailor Made to replace my front door. They were extremely knowledgeable about all my options given that my old door was a challenge to replace. The installers did a great job not only installing the new door seamlessly but also cleaned up after themselves. If not for my beautiful new door, I would have never even known they were there. Excellent work.
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We are so pleased that we selected Tailor Made Windows and Doors. Ross took the time to educate us on different door types and professionally dealt with our questions and additional quotes as we finalized our decision for three doors plus a screen door. The installers really know what they're doing, and they're great people. The finish work on our doors -- the sills, plates, molding, and trim -- is stellar. You get what you pay for, and we felt that Tailor Made gave us some outstanding doors at a fair price. Do not hesitate to consider them for your home's door or window replacement needs. We will be repeat customers next year for interior doors.
The windows are good but incorrectly installed or sized such that the weep holes were either caulked over or the sills were angled downward, causing rain water to run toward the window rather than away. Used large beads of silicone caulk inside that immediately and forever attracts dust that sticks to the caulk and can’t be removed - it looks awful. Installers themselves were nice guys and they cleaned up after themselves but the workmanship is lacking.
They might or might not do a great job on doors, but I’ll never use them. I set an appointment to drop by during a winter storm only to find when I got in there four people not wearing masks at the height of the pandemic. And a dog running free in the showroom. I’m sure the dog is well socialized, but still. I apologized and told them I couldn’t stay under the circumstances, and the only response was “Oh.” More than 100 Americans died from COVID-19 so far for every one that died on 9/11. Put on those masks, please.
My whole experience with this company has been great. They were nice, honest, gave me a great price and when the installers came today they did a phenomenal job. They cleaned up so well you would’ve never even known that they were here. Pat and Dave did a great job! Highly recommend and I will be getting more work done from them!
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