Charlotte, United States
6148 Brookshire Blvd
N/A
+1 9802257802
Robbie did a fine job. Was punctual and professional. He set the expectation level appropriately letting me know that the replacement parts would take a long time to get here due to pandemic supply chain disruptions. They notified me weekly on the status. I recommend.
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This place is the most unprofessional repair company I have ever encountered. My home warranty schedule them to come and fix my washer. They didn't show up, call or communicate till after a week. They never answer their phones when you call for updates. And what is worse is that they want to charge me 5% extra for using my debit card, not credit but debit card to pay for 150 deductible. They want me to mail in a check for no fee, and I told them that I don't have a check. The representative that i talk to was always sighing when asking her a question. I will definitely not recommend them to anyone if you want professionalism and fast reliable service. And oh by they way, we the Technician finally came to my house to take a look at washer, he said that he is going to order the parts needed. They didn't communicate with my warranty to see what is going on. This whole process took over a month because I was waiting for them thinking they have communicated with my warranty. My warranty finally decided to just send me a check and buy a new on myself. Never ever ever using them again.
Alan did an outstanding job repairing a new GE microwave that developed a door latch problem after only 3 months usage. GE took months to provide the required parts ordered by their original tech. When they finally arrived the factory service tech for this area was out sick so GE hired Tarheel to complete the job. Alan was timely, thoroughly professional and quickly discovered that one needed part was missing. He got it locally and completed the job the very next day. Situations vary but in my case, Tarheel is highly recommended.
They did not show any knowledge of the appliance. It took them weeks to get the parts. They did not finish the repair are put the dishwasher back in place all crooked so I had to take it out again to fix it. But they sent the invoice.
Never use these guys - consistent with others. Took a month to get service scheduled after a 2 week wait for a part order, Lowe's repair on warranty. Demand another for your service. Communication was one way - they notify/text/call you. Zero follow up on any questions, never answers any call, no email. Repair visit - after 6 weeks of no dishwasher - clears error code and it throws same code in the next hour. Call and text to beg them to return - no response, no visit, no repair. Worst repair experience ever. They should shut off the lights on their business - they don't care.
They were subcontracted to fix *a* knob on an outdoor grill the week before Labor Day. They spent five minutes taking something apart before realizing they didn't have the proper part, then left it not working, and warned gas was flowing so don't use it. It's been almost a month now and they're still MIA.
very hard to get a hold of; will not show up if you do not respond to them within 10 minutes. I missed their call but responded to the text within 11 minutes. The technician did not show up.
I very rarely write reviews but was so impressed with my technician Tim that I had to. There were several issues in my home that Tim come out to repair - one of which took 3 trips. Every time he showed up he was on time, respectful and genuinely wanted to get all of our appliances up and running correctly. He even followed up the next day to make sure things were working correctly. It’s been a long time since I’ve seen that kind of customer service. My experience with Tarheel was great and I’d recommend them to anyone!
Deli
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