Taylor, United States
23263 Eureka Rd
N/A
+1 7343748620
In-store pick-up
Men's clothing
Paid for tuxedos and ties last april, had to reschedule due to covid. They never gave us a heads up and shut down. No service and no refund. Just took our
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My wedding is in SEPTEMBER. I went to pres.tuxedo from a recommendation. Got my fiance dad and brother fitted and paid for in FULL. And have 6 groomsmen that are waiting to be fitted. I spoke with a Janet in may who said theyd be open and calling clients first week of JUNE. Its now ending JULY I have been calling and emailing every single day multiple times along with my mother and not a SINGLE response. My wedding is coming up quick and to have 3 suits PAID FOR and no one to answer any calls or emails is RIDICULOUS and beyond unprofessional.
What a joke. Closed down and stopped answering all messaged. So they pocketed well over 1000 from our wedding and they didn’t even give us the tuxes. My mom canceled the charge on her card AND PRESIDENT TUXEDO DISPUTED IT AND CHARGED HER AGAIN!!! Even though they didn’t give us anything! Scammers.
"Danni", James, and Jacklyn of the Taylor, MI location were wonderful! Each were present while we expressed our details. Everyone listened to our concerns, suggested styles & colors, but more importantly treated 2 individuals of our party (different age groups, different disabilities, different challenges) with cheer, respect, courtesy, and accommodated each accordingly to their need to be able to assist our party. While other locations were a little less expensive & had more locations, we selected "their business" for the professionalism, respect, customer service, and their ability to perform with positive & personal attributes missing in this world: sincerity in wanting to help others; acceptance of individuals with differences; and showing simple kindness to others. These attributes and their welcoming personalities brought a more humanistic quality to customer service and was worth the little bit of extra their "competitors" offer for a little less. The same competitors whom did NOT provide anything close to what this team did for our party, including greeting when arriving. You do get what you pay for. Here we received quality: both items offered and available and the type of service provided by those assisting you. Thank you to the Taylor, MI team (Danni, Jacklyn, and James)
We had a wedding on 10/12/19. From day one about 9 months before the event the staff was very detail oriented about everything and answered all my questions. Even during this stores transition from the inside of the mall to their own storefront I was informed threw emails of what was taking place. Everyone’s tuxedos were perfect, and the price was very reasonable! I can’t thank them enough! A special shoutout to Jacklyn for all the help, very much appreciated you are a gem! I will recommend and be back for all my formal wear from this location! -Ben
Very disappointed. The staff either Measured my husband wrong or simply ordered the wrong size of suit for our daughters wedding. He is a 32 they They gave him a 40 which was way too big. We were understanding that mistakes happen and they said they would Reordered the suit. Came pick up second suit just to discover it still didn’t fit still to big. Staff apologized and said they would get new one in next day which was day of wedding. Staff promised to call in morning ( before store opened) as soon as suit was in so we pick up before wedding. We Never heard from them. Never got the suit for the wedding from them. Staff told us their manager instructed staff not to call us (for the third suit pick up) because it was same day of wedding we “probably figured something else out” very disappointing that they made so many mistakes and choose to provide such poor customer service. We did figure something else out but a common curtesy call would have went a long way. They also offered no credit or apology for there mess up
Bryan Fraser, along with the other workers were extremely helpful! I especially LOVED the communication through President Tuxedo from Bryan. I never worried about whether or not we were going to miss a deadline. They were so great at color matching the bridesmaid's dresses with the ties. The slim fit navy tuxes were a huge hit at our wedding. Every single person who rented looked amazing in it. The overall experience was great and I'd definitely recommend them to anyone who needs a tux!
People were nice and all. Getting tux for brother's wedding. They messed up the pocket squares wanted Jade gave us Emerald. As of last night still did not have a fix but were working on it. 200 bucks too much for a tux to cost for basically a days rental. Especially if i am responsible for anything beyond its cleaning.
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