Temple, United States
2602 Exchange Pl
N/A
+1 2547748116
Austin Driving School was 1st option listed as 3rd party Testing site for bell county on DPS website.The Temple office representative was not knowledgeable regarding documentation required for parent taught driver education program.He unfortunately wasted our time ( 2 trips to their office)and caused undue frustration.He essentially insinuated that I ,the mother/parent instructor was attempting to provide fraudulent documentation related to our on line class room hours( the document was provided by XLR8 Driving School at completion of program).He asked for documents we did not have and nor did we need and refused to schedule a drive test until we we were unable to provide “unnecessary” documents.We ended up contacting and going through Bell County Drive School in Temple,very positive experience with Jan. Expeditious process ,friendly and professional at Bell county Driving school Temple Texas.She accepted all of our documentation and paperwork and worked with on scheduling a drive test to accommodate our needs,very knowledgeable regarding Parent Taught Driver Education unlike Austin Driving School in Temple.
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The reception guy at this driving school was just awful. We took our son in just to give them the paperwork to schedule his test and he acted like he didn’t want that to happen. He was rude and mean on the phone and in person. I am a business owner so I understand how people are supposed to act. If this branch of Austin Driving School is struggling to get business, this guy is the reason why.
DO NOT COME HERE!! Heed the warning of the reviews. I'm in the process of filing a complaint with Corporate. When you call to get information on your child, they seem very bothered and angry. Mr. Brown is a great human being and instructor at this location. People like that need to be recognized. Mrs. Tellier yelled at my child while driving and then kept them in the car for a \lecture\. So I called to see what the problem was and the older man at the front desk hung up on me three times. He also stated, \little girl I am half your age and have more experience than you do!\ It was unreal how this whole situation was handled on his part. My question never got answered on why kids are being yelled at when they should be treated with respect and being taught how to drive and not with anger. Looking at all these reviews, how do they still have their jobs? This is how someone your age serves the community? Someone your age has the right to think you're better than everyone else? Your age allows you to be unprofessional and cocky about job security? That was a bad example on your part cause your behavior was that of a child. STAY AWAY.. Y'ALL HAVE BEEN WARNED!
Bad place to go. Very rude people. We arrived at 429pm car already had someone in it driving OFF. Walked in office and was told we were late REALLY??? We were told we could wait till 530 and my son could observe for an hour but he would not get to drive I think the people need to answer their telephone I called them at least 15 times on the way over here and no one would ever answer the phone. When I told the gentleman that told us we were late that no one answered the phone he said he had been sitting there he looked at me puzzled and at all The Times on my phone I had tried to call the business really don't know while they didn't answer the phone maybe they had it on call forward or silent.. ???????????????? THEY NEED TO WAKE UP AND DO THEIR JOB THIS WAS THE OLD WHITE HAIRED MAN
If I could give no stars I would! I called and asked a question on yesterday, the female that answered the phone was very rude and had a nasty attitude. I am new to the area, military personnel and I was just trying to get information on the requirements for my daughter to get a license. I will never call there again and will caution military members in my unit.
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