Temple, United States
1212 Marlandwood Rd
$$
+1 2542310745
N/A
Let me tell you... I can’t believe the non existent customer service of this store! I’ve had nothing but Kenmore appliance for as long as I can remember and never had any problems so when I needed a refrigerator in my rental home I purchased a Kenmore in July of 2020 which was delivered in August I believe and by December it stopped working. No bring deal right... because it’s going to be covered under warranty. Its been over 2 months dealing with this issue and still have no working fridge but no one at this store cares because they have a fridge at home that works! After being told they were going to basically refund my fridge and apply that price to a new one I was going to purchase there... we show up and then all the sudden the code they had to authorize the replacement doesn’t work, how wonderful and now the manager Noell won’t return my calls. I’ve been told they are waiting on a part to repair my fridge but it’s over 2 months and it’s still on back order and no one can give me an ETA nor do they care to do the right thing and take care of their customers after a brand new fridge doesn’t even last 4 months! Stay away from this place!!! Worst purchase I ever made!
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my dad call them to repair his lg dryer. and after a week long wait my dad had to make a call to see what was the hold up. and they didn't get the part that he needed (heated element unit). but they give my dad their word and after a week gone by they still haven't contact my father until this past monday 12-7-20 to tell him they got the part and still haven't arrive to put in the part. i already contact headquarters and put in a issue of the problem which i know for sure they will not get to it. my dad is a retired and he is a senior citizen and he need his dryer fix during this convid-19. please don't call them, they will take your diagnosed quote pay and leave you dry. also the repairman look caution if he not wearing a sear store shirt. if this person arrive to your home please get his name,cell number and his license plate number and the truck he is driving. this business should be close down of the problems they made a name for under the sear corp.
DO NOT USE TO REPAIR ANY APPLIANCE. CALL A LOCAL SMALL BUSINESS INSTEAD. I MADE THE MISTAKE OF CALLING SEARS TO REPAIR A BROKEN FAN BLADE ON A KENMORE DRYER WHICH I ALREADY HAD APART AND THE BROKEN PART IN HAND. AFTER BEING TRANSFERRED THROUGH 4 CALL CENTERS ANY BEING ASKED MY ZIPCODE EVERYTIME THEY DETERMINED I WAS IN THEIR SERVICE AREA (76502- TEMPLE TEXAS). I WAS TOLD THEIR WOULD BE A 99 DIAGNOSTIC FEE BUT IT WOULD BE TAKING OFF THE REPAIR IF WE HAD THEM DO IT (LIE!!!!!!) I ALSO EVEN GAVE THEM THE PART NUMBER TO THE FAN BLADE SO THEY WOULD BE SURE TO BRING THE PART WITH THEM. WELL THEY SHOWED UP TO LITERALLY LOOK AT THE BROKEN PIECES AND SAY YES YOU NEED A NEW FAN BLADE. WE HAVE TO ORDER IT. TODAYS TOTAL IS 134 (DIAGNOSTIC FEE PLUS COST OF PART) WE WILL BE BACK WHEN THE PART COMES IN AND IT WILL BE ANOTHER 140 TO INSTALL IT. NO WONDER SEARS IS GOING OUT OF BUSINESS. WITH CUSTOMER SERVICE LIKE THIS I SAY GOOD RIDDANCE
Seems my first post was taken down, but I can post everyday if I have to. I went there July 2 around 3 PM, was greeted by a female employee and as I was walking up told her I had a Walk behind trimmer that needed to be serviced she referred me to a gentleman standing behind her. He said they were 5 weeks out, yet they have had big signs inside and outside saying \Now doing small Engine repair\. If your that busy take the signs down so people will know instead of wasting their time going there.
Abdur is always a pleasure to see if he comes we know we are getting our money's worth very informative and knows how to really fix HVac Systems.
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