Chicago, United States
59 E Van Buren St
N/A
+1 6304055256
Wheelchair-accessible entrance
Worked with Marcus to lease a tripe for 2020 summer. Despite COVID hitting and my not ultimately staying at the Buckingham that summer, my experience with them was great, very accommodating and professional. Would highly recommend them for any student with an internship. Speaking with my peers and co-workers, Buckingham was always the first name mentioned for great housing in Chicago.
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my friend had a hard time living here with a medical condition, they did not approve an accommodation for 3 months and it declined her health a lot in serious ways. Definitely needs some improvement on prioritizing communication, but in the end they were able to come up with a reasonable accommodation, just not fast enough.
I was going to give it 3 stars instead of 4 because the leasing process was so tedious and stressful and just such a huge hassle for me. For someone who is wanting to pay up, they sure do make it really difficult to do so. The website is super buggy and I experienced a lot of issues with it and as an international student had some trouble settling the issue with Guarantors. But my experience working with the leasing office staff there was what made me give it a 4. I worked with Colette and she was super quick to respond to all of my queries via email and was open to Skype (since I had to call internationally) and that really helped eased the worry. The Buck really needs to work on simplifying the leasing process... if it were not for the super prompt support that I got from Colette all the time I would definitely have given up and looked elsewhere to rent.
Last summer we met with Marcus for a tour of the building, he was very nice and informative. He showed us the amenities and a beautiful apartment with an amazing view. I couldn't believe this was student housing. They have a washer and dryer in every apartment! Colette helped with all the documents and patiently answered my million questions, she was very helpful during the move-in process. The management is super responsive if you need anything. The security guards are all very nice, it's a safe environment in a perfect location.
Problem after problem with this place... exhausting. Had a hard time getting a serious health accommodation to go through for about three months, it was frustrating. But most security have been nice, and management came upon an agreement, just not in the time that I needed.
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