Mansfield, United States
3121 State Hwy 11
N/A
+1 6783427000
Absolutely by far the worst customer service of any company I have ever dealt with. Ordered a building on Oct 6, 2020 and as of April 13, 2021 I still don’t have a building nor can anyone tell me when I will get it. They are quick to take your money but could care less when you receives your order!!! They sold my order to 2 other companies that don’t even service Alabama and now have sold it to another company. SAVE YOURSELF THE HEADACHE AND SHOP SOMEWHERE ELSE!!!
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DO NOT....I REPEAT, DO NOT DO BUSINESS WITH THIS MISLEADING COMPANY. I WAS TOLD BY COURTNEY, THAT IF I WANTED TO SECURE A 6-7 WEEK DELIVERY AND INSTALL, I WOULD NEED TO PAY A 390.00 DEPOSIT, WHICH I DID...ONCE MY DEPOSIT WAS RECEIVED, I GET A CONTRACT, I WAITED THE TIME FRAME I WAS TOLD, ACTUALLY 8 WEEKS, AND NEVER RECEIVED A COURTESY CALL OR INSTALLATION DATE, BEFORE CALLING AND EMAILING AND GETTING NO RESPONSE FROM THEM, SO I KEPT CALLING ONLY TO BE TOLD, THAT MY ORDER IS WITH CAROLINA CARPORTS AND THEY DO NOT HAVE A DELIVERY DATE FOR ME. NO ORDERS UNDER 5000 HAVE A LEAD TIME, SO...HERE I AM STUCK WAITING WITH NO TIME FRAME, LAST CONVERSATION I HAD, I WAS TOLD ORERS FROM SEPTEMBER 2020 ARE BEING FILLED NOW, I PLACED MY ORDER IN FEBRUARY 2021, TODAY IS APRIL 30TH 2021. FROM THE LOOKS OF IT....I WONT SEE MY CARPORT INSTALLED TILL LATER IN THE YEAR OR EARLY 2022. HORRIBLE COMPANY TO DO BUSINESS WITH. I TOTALLY FEEL SCAMMED!!!!
One star for the lack of knowledge, one star for the lack of communication, one star for the terrible business experience, one star for the overall horrible experience. I was told the lead time was 4-6 weeks, turns out it was 12-14 weeks. Then they sold me a out of stock color so now the 12-14 weeks has grown to 18 weeks minimum. They refused to issue a refund since they have no control over the secondary company's actions. Stay away from this business at all cost. Update: they offered me a faster install company after I told them that my wait had doubled and they told me that it would cost over 2,000 more than my original cost.
Awesome buildings at great prices! Much better lead times and inventory than the other places I had looked. Salespeople were very helpful. Will buy again.
Great service extremely nice. Would recommend to anyone. They are very helpful with whatever you need. Price is right on everything.
Great and friendly service, professional delivery and easy to work with. Easy access to their buildings for shopping. Highly recommend
Make sure not to use this building store for any carports, garages or sheds. Paid them November 11th and they are a reseller, so they pay a manufacturer to come do the building. Well it’s been almost two months and they never paid the manufacturer to come do the building and blocked me for arguing with them about them lying saying they sent the check already which is far from true. Claims to sent the check on December 11th from Georgia to North Carolina. Last I checked it don’t take weeks to go one state over. They delete my posts too on their page asking why I get blocked lol. Thebuildingsuperstore. Esplainnnnnn now
My father is looking for a small shed/building to put around his house and when I saw their post on Facebook market place, I figured I would ask about prices. I was just about to call my father to see if it was something he was interested in and as you can see in the pictures attached they seemed to have blocked me for no reason. I'm a little confused, but when I looked them up I noticed I wasn't the only person to have had a bad experience with them.
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