Richmond, United States
5327 Jacuzzi St
N/A
+1 5102966967
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Service guarantee
*****Final Update***** Finally, they finished the work, I like this Thank you so much Floor store! ****** Update!!!! Kevin and the manager helped me to solve my problem, so they will retouch the trim for the thresholds, I hope the work is pretty good. *********** Kevin at Richmond was good for consulting at the time. But I am not satisfied with their finish. I have never seen like this finish. They have work properly, but the work for finish looks unprofessional. You see the pictures. I am complaining now(Second), so I will repost it when they do last work. Also they didn't work for other two. They make us so mad.
like
Roomy warehouse, friendly, knowledgeable sales associates, low pressure. We will definitely do business with them.
This was the second time I used the floor store, each time they provided excellent customer service. Brandon the service representative did a excellent job walking me through the process. He wanted to make sure I was satisfy, before final payment. I highly recommend the floor store for your flooring needs. Thanks Brandon
Good place just need advance planning as product wait times can be an issue if they don't stalk what you want. Staff was knowledgeable
A reputable store should not sell defective products. Straw Hickory from Heartland Collection is defective. I know it's a natural product and color and character varies, but if the variation is above a reasonable threshold, simply admit the product is defective and take it back. Look at the photo. Sample 1 is close to the sample I saw. Sample 2 no idea... Sample 3 - dark brown zero knots. Sample 4 - All stripes and knots. Sample 5 - milk... No, this is not normal, no, this is not within the boundaries of a natural product. It looks like several products were mistakenly packaged and sold together. Not acceptable. Is the store at fault? Yes - If the product has such a wide variety, provide a sample large enough to illustrate the overall effect. What I was presented with was not illustrative. Or, allow returns or exchanges. Or simply stop selling defective products. Let me know if you need clarifications.
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