Richmond, United States
8911 Patterson Ave B
N/A
+18042501005
My husband and I were completely satisfied with our experience with The Hearing Aid Store. The staff are very professional, friendly, informative and caring. Our 92 year old Mom is very happy with her new aids. Mr. Phil Comfort was a pleasure to work with and Amy, in the office is a gem. Always helpful, smiling and very caring. I would recommend this store to everyone and in fact, we have.
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The first 2 years are great, good service. After that you pay a monthly or yearly fee. If you are not on the maintenance program they charge 180 to adjust your hearing aids, one time.
Three years of trying to communicate with my 93 year old Grandmother, has been a frustrating experience.....no thanks to the uncaring people at the hearing aid store. The only reason i'm giving it one star is because the review site won't allow 0 stars!
BUYER BEWARE:Deception all the way!!!!!!! I'm not one to submit reviews, but hoping that this will prevent someone else from having a similiar bad experience of my 93 year old mother. 1)Deceived by Phil Comfort, in saying even though purchasing hearing aids at his Richmond,VA store while on a family visit,maintenance would be covered in NY where he was told I reside.-FALSE 2)ITE hearing aids recommended and purchased from Phil,are large,uncomfortable,and antiquated looking.(In the nearly 3 years owning them I have yet to see another person wearing anything remotely as large and outdated looking. 3)Phil sold a maintenance and battery program,again only to be used In VA,which meant lots of downtime,either mailing hearing aids back and forth or waiting for next visit to family there.Also many batteries received where dead on arrival. 4) Bad customer service-On one occasion I was told to write my request to the president (Phil).After I contacted corporate he was kind enough to call me. I can go on more but I'm not.Like the title says BUYER BEWARE of The Hearing Aid Store in Richmond,VA , part of the NewSound Network. PS- I would give zero stars but 1 is the minimum
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