Dallas, United States
14601 Montfort Dr
N/A
+1 9726274839
Wheelchair-accessible entrance
Pros: It's a nice gig, fireplace comes in handy, free covered parking, Competitive /sqft, medium elec kitchen, open floor plans Cons: Old inefficient HVAC compressors and blowers, pools little small, only Spectrum coax service, gates inconsistent, limited/no security cameras, 3rd floors have cooling and heating challenges
like
I’ve lived here for almost 2.5 years and moving out in a week. Very few issues in total. One time a maintenance request of mine that I put in electronically was deleted from their system, but they sent out a maintenance guy the day I called to ask about it and they fixed the issue that day. The gates are broken often (but that’s most places). My neighbors have always been nice and considerate. Front office have always been helpful whenever I had questions or needed something. Maintenance have been very nice when I needed them (only twice my whole stay). The true reason I’m leaving is that they’ve upped my rent by almost 300 since my first years rent. Now I’m moving to a nicer apartment with more square feet for less because of this. Had my rent not gone up so much I would have considered staying longer.
I really enjoyed my stay here! The staff were very kind and friendly, the maintenance and other services were prompt, the environment was peaceful and serene. I only left because I bought a home. I'd highly recommend this to anyone out there looking for a wonderful place to stay. Thank you to everyone out there that made our stay worthwhile.
The location is great, but the management is ineffective and unhelpful. I have lived here for 18 months, and the maintenance and ability for management to be effective (because of corporate policies) is nonexistent. Management gave us a quote for the apartment and changed it at the last minute when we literally had moving trucks outside and could not negotiate because our movers were on the clock and our old leases were already ended. Management gave us a discount when moving in and then forgot and tried to charge us fees on the rent portion that we did not pay (which was the discount amount). Maintenance requests were pushed off for weeks at a time. Our AC went out for 2 days with 80 degrees outside and they would not send someone to fix it (after 3 phone calls) because it was on the weekend. The items that maintenance is given to fix things are cheap. and we have had to replace items that maintenance brought because they simply were the cheapest and most ineffective fix (lightbulbs, toilet flap, etc.). They have torn apart the space under our sink because there was a leak that they did not fix properly the first three times we asked them to fix it, and it was only addressed because the people beneath us said they had water coming into their kitchen. They left a complete mess in our bedroom after 3 months of letting them know that the ceiling fan (one of only 2 fans in the whole house) was not working. The gate is a selling point for the complex, but it is broken more than it is not. When we requested for a new filter because the AC was not working properly, they dusted off the old one and put it back in. Any apartment that is charging as much as the Saxony is, should have an efficient and effective maintenance and management crew that can address resident issues - The Saxony does not. I am extremely disappointed in the Saxony's performance over this past year and a half, and I will not be signing a new lease when mine is up.
Only been here for a month and already having problems. Someone keeps trying to open my garage which makes the door get jammed. I have asked for them to look at security footage to apprehend the perpetrator, but nothing has been done until now. They are often rude when I report the issue. And if they tell you maintenance will look at it on Monday, most probably it’s not going to get done until Thursday. Their favorite excuse is “we are in a pandemic “. well, that’s exactly why i want my problem to be fixed at one attempt rather than having the maintenance staff work on it again and again! And how does taking a look at security footage relate to the pandemic? And did their maintenance staff resign because of the pandemic? Actually, more people need employment in the pandemic - hire more staff if it takes you 4 days to resolve an issue that occurs again and again. Who knows what problems I might face in future and whether they’ll be any help at all.
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