Denver, United States
1005 S Gaylord St
N/A
+13037333334
The Single Track Factory specializes in high end mountain bikes (and sell some rad cruisers, clothing, fat bikes, winter gear, etc). They are one of the leading Yeti dealers in the World. If this is what you are looking for, go to this shop! They frequently sponsor elite and craft manufacturer demo days FOR FREE and have an excellent demo fleet to try through the shop. They want to help you determine what bike is going to give you the biggest shiteatinggrin while ripping trails. When in the market for a trail bike, there is no better place to go. The staff is amiable and will not force you into a bike you don't need or want. The shop gives of great vibes - I have gone there just to gear talk on several occasions - like a barber shop for cyclist. If you're looking for the corporate, low ball price, no character kind of shop - go elsewhere. I enjoy buying a phenomenal product with the knowledge that I'm also supporting a one of a kind LBS. There is some negative feedback about the price/quality of the repair department. I can't speak for the department because I do all of my own wrenching. I will only make the blanket statement that suspension service, especially when it hasn't had the proper maintenance over the years gets very costly very quickly. I just can't imagine the owner not attempting to fix a problem when he was told it hadn't been fixed to the satisfaction of the customer.
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Best bike shop in the Denver area, always professional prompt and customer service orientated. Whether I'm buying a bike or getting one serviced it's a pleasurable experience. They take the time to get it right the first time. Brian and his employees are doing it right! I recommend Singletrack Factory to everyone. You can be sure they will get you on the right bike and get the service done right. A huge thanks to everyone down at the shop for doing what you do every day!
BEST BIKE SHOP IN THE WORLD!! DO NOT GO TO ANOTHER SHOP! If you're looking to buy a bike. They have an awesome demo program. I bought my first Yeti from these guys at the beginning of the summer. I was new to the mountain biking. They were great about educating me about the sport and the equipment and letting me try everything! The customer service is incredible!! I'm extremely hard on my bike, and I generally stop by the shop once a week to get something "un-bent." They've never charged me for these tune-ups, and they're great about swapping parts for upgrades. Lastly, the owner and staff are much more about the sport than money, which is refreshing. If you're looking for a good bike shop with great people that you can trust, look no farther. Single Track Factory is the best around!!
I'm not family or friend. I work at (ok, own) another bike shop. My dealings with this shop have been 100% awesome. To those complaining about their prices vs retail, retail price the lowest price you can find online. That's not how retail works. Small shops charge as little as they can to stay competitive. When you post, "OVERPRICED... SAD!" what you're saying is, "Hey, I've got an idea, why don't you charge less than wholesale for your bikes and actually lose money. I don't care if your dumb shop fails or not, that's the kind of world I wanna live in!" and that always makes honest, hardworking bike shop workers want to slap your face off. Whether they tell you that or not.
The tech that looked at my bike did an excellent job, but then tried selling me on additional services by making up things that didn't need attention. You know how I know... because I had the parts replaced two days before. Not kidding... brand new parts that work fine... and he's trying to tell me to drop and extra 75 because he "noticed" something. Bro...
I have purchased 8 bicycles from these guys. Top notch product knowledge and service from the neighborhood local bike shop. These guys are always friendly and willing to go the extra mile! Ask for Harley (shop manager), he is always has a smile and makes sure I'm taken care of. Also, they stock my favorite brand bicycles and have a large demo fleet of Ibis, Felt, Rocky Mountain & Santa Cruz bikes to choose from.
Just bought my Santa Cruz Nomad last week!! Ryan and Harley are nice and easy to deal with. After it was all assembled and some sweet pedals put on, I feel I paid a fair price. What also was nice is that I had an issue with one of the pedals and they fixed it without any hassle. I wouldnt hesitate to buy another bike from them. See you at work later tonight Ryan... whoops.
I will start by saying the shop is closing for good so my comment is for local shops in general. I brought my bike in for suspension service, the job was done on time and slightly above quoted price (which is fine). I did have a problem with my compression knob and brought the bike back in to get it corrected. At that time I learned the shop was going out of business, I asked the employee for other shop recommendations for service. His response blew my mind. “Since you bought your bike online, you are basically viewed as the ugly, red headed step child. The way to get great service is to find a shop and buy your bike there.” This archaic mentality is why so many shops are closing. A modern shop should be a service center for everyone. You make money from your customers no matter where they buy their bikes! Shame on you singletrack factory for leaving that as your closing words of advice! I can only hope other shops wake up and realize how the consumer world is changing.
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