American Fork, United States
125 E Main St
N/A
+1 8017638111
I’ve been coming here almost every day for the past 9 months or so. First and foremost I have to write about Brendon. Brendon is one of the most impressive employees I have seen at any company. Many times I have visited the store there has been a line out of the door with very impatient and not very nice people. Brendon greets each customer by name, takes his time to help every customer, and also ensures each package is delivered to the appropriate person. I cannot say enough about highly impressed I am of Brendon and how he handles his job each and every day. You could hire a million people and very few would be able to do the same job as well as he does with the attitude he keeps day in and day out. Next time you visit the store please thank him for all that he does! Lastly I have to thank Lisa. Lisa is also amazing and is always happy to help when help is needed.
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Date of Visit: 6/12/2020 OVERVIEW - 5.0 Came here to drop off some pacakages that needed to be sent back to sender. LOCATION - 5 Even though we've passed by this store several times, I didn't notice it was here until we used Google Maps. The UPS Store has a pretty good location right there along Main Street. PRICE - N/A We didn't pay any shipping as the manufacturer fitted the bill, but I'm sure the standard prices could be anticipated. PRODUCT/SERVICE - 5 The box that had originally came to us with a few dings in it, but I'm sure with a massive bulky box like that it is to be expected. POINTERS/PERKS - N/A There are most likely a few pointers and perks, but I have no idea what they'd be. EMPLOYEES - 5 The young lady that assisted us was helpful and unfortunately, it looked like she was the only one there so there was quite a few customers that she had to handle by herself. She handled all of us like a champ, but I know if it was me, I'd be frustrated to be handling customers all by myself.
What a stud Brendon is! He's the store manager, and he knows my name personally. He helps every single customer like they were his family. It's pretty amazing for a young person his age, or for anyone at any age for that matter
Just dropped off a good load of amazon returns and the teenage boy with the nice flow was very efficient and super friendly and all around good at his job so it made the experience very smooth! Normally teenagers suck but he did a great job!
Amazing store. Literally the fastest stop I’ve ever had at the UPS store. I wish I could give some credit to the person on duty but I was attended to and out the door so fast I didn’t even see her name tag. And don’t get me wrong I didn’t feel rushed or pressured. It was 100% efficient customer service. I was turning in an Amazon return. All I needed was the box and packaging. They tapped it scanned my barcode and then slapped the label on it. Boom! Fast.
They lost my package that was a 400 present but found it and got it to me lol all is well now. The kid who works at the store who was there when it was lost and who was there when i picked it up was very nice and i know it wasnt his fault just a very stressful time. Merry christmas ups store and thank you for your help
Over Priced, I was told that unless i paid for express, It wouldn't be delivered before Christmas. that was on Dec. 14., It was going to Texas, The Price, 47. I asked about the post office price, an was told it was 52. On Dec. 16, i took a package that weighed at same to the post office and PAID 9.90. YOU WILL BE SCAMMED IF YOU USE THERE SERVICES!!!!
If I could give 0 stars, I completely would. The owner, I’m assuming, was a completely rude individual who was so aggressive with his service. He was passive and didn’t take my amazon package to return and literally tried to make me buy another box to send back. 0 stars. Don’t ever come to this location.
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