Thompson & Johnson Equipment Co., Inc.

William Oryell

A greedy company with no customer loyalty...... Used them for many years at Sealy Mattress Company here in the Capital District area. I have purchased (8) pallet jacks over the past few years from them and also used them for repairs to our sit-down lifts as well. Had a pallet jack recently purchased in May 2018 with just (14) hours of time on it. No forward or reverse. Called service to come in and replace a small plastic piece in the \Emergency Reverse\ button. A very inexpensive part. An inexperienced tech came guessed that it was caused from abuse which therefore voids the warranty. I have never made a warranty claim to them in the past and have never had this happen to the rest of our fleet either. Talked to them numerous times about the almost 600 charge and them doing the right thing. Without any success I decided to end all ties with them. I will continue to advise others to avoid using them for anything. Plenty of other good honest companies out there doing this. William Oryell Maintenance Supervisor Tempursealy International.

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