Thousand Oaks, United States
3601 Auto Mall Dr
N/A
+18055579411
The sales team were very helpful but did not pressure us to make a decision. I had walked in a couple of days before for some basic questions and when I left, I was allowed to walk out with no guarantee I would be returning and no one urging me to buy. I appreciated the fact that they were not in our face to make the decision whether or not to buy.
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See Isaac!! They took great care of us, addressed any of our concerns, and made the process smooth. They really wanted our business and never pressured us or tried to push us. They really just wanted us happy. Thank you all for your help and we love our Yukon XL Denali!
Jose was an excellent service adviser. Making my appointment over the phone was easy and I was able to get an appointment quickly. Dropping off my car and going through my service needs and concerns with Jose, I felt like he was genuinely interested in making sure everything was addressed. He did a good job keeping me up to date and offered me a loaner once it was clear that a warranty repair was going to take another day to complete. He explained in detail the work performed on the car and all of my service needs were addressed completely.
My wife and I purchased a 2021 Yukon AT4. Nothing but problems with this dealership from day 1. We drove about 2 hours to this dealership as this particular spec was very hard to find. We already had an approval directly from our credit union so no finance from dealership needed. From the very beginning the “sales manager” Wayne and sales person Ed wanted to run our credits because they needed to determine payoff amount on our Jeep Wrangler we were trading in. I refused to let them run our credits as this was NOT needed to determine payoff amount. I pulled up payoff amount on my app and gave it to them. After about over 6 hours of being at their dealership and what we thought was a done deal, we start getting calls from the sales guy and manager saying that the payoff amount we gave them for the Jeep was wrong and that we were responsible to pay the remaining balance. This dealership never confirmed payoff amount with finance company and now was trying to pin the mistake on us. Both Ed and Wayne were VERY unprofessional screaming at us over the phone saying how it was our fault we gave them the wrong amount and our responsibility to pay it off since it was our car. Mind you we purchased a 80k vehicle from them and gave them 13k down. After a bunch of back and forth with management they only agreed to split the difference in half and I STILL had to pay my old cars note to avoid it being reported as a late payment to the credit companies. Now over 2 months and we still haven’t received plates or registration for vehicle and of course I can’t get ahold of anybody anymore. I’m sorry for such a lengthy review but I wanted to make sure I got everything. This dealership is very unethical, so quick to take your money and just look the other way. STEER CLEAR from this place!!
I was able to get an appointment at my preferred and immediate time. Jarrod was very expedient.
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