Apple Valley, United States
7740 149th St W
N/A
+19523734727
Apparently being honest with Tires Plus is not enough for them to help a returning loyal customer.. have been going to the same place for approximately 4 years. Bought tires 4 or 5 times. I’ve even sent them more customers. only had an issue once that they resolved. But this last time, I purchased 4 Bridgestone tires and then my trucks motor went out. I tried to take them back using their “30-Day Try and Buy” return policy and because I was honest with them instead of lying to them about why I wanted to return the tires they didn’t want to help me in any way. First, they told me they couldn’t return them for a full refund because apparently “return for a full refund” actually means exchange for different tires ( mind you their website says “the tires can be returned to the location where they were originally purchased within 30 days of purchase for a full refund or exchange) But when I pointed that out, Josh, the manager then changed things up and said “but that’s only if you’re not satisfied”.. I could have easily gone in there and told them I wasn’t satisfied, that their tires sucked, that I didn’t want theirs and I got new ones, that I wanted my money back. I was even told to do that, but I didn’t because I was taught better than that. Because I figured if I told the truth they would understand, help me out and I’d go back again when I needed tires again. Josh even tried to tell me he couldn’t take the tires because they’ve already been on the road, even though that’s literally what try and buy means. But he and his other employee that I didn’t get the name of, could not have cared any less about my honesty (or even my situation) it got me no where. So, I will never go back. And I hope this helps you if you are ever in a similar situation.
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Out of all the tire places in the metro, Apple valley tires plus was the only one that had a matching tire for my stock Volkswagen GTI. My enthusiasm towards servicing my tires has until now, fallen just under an appointment with my dentist. Tires Plus Apple Valley changed that for me. Although I wasn't thrilled about the 15 mile drive with a donut on the front, compliments of the guy sent by the Volkswagen dealership (review pending), it was absolutely worth my new found confidence surrounding the pot hole epidemic that the city of Minneapolis promises to continue ignoring flagrantly. my savers trip was sadly cut short when they finished my car an hour ahead of the quoted time despite a full parking lot when I arrived. I still can't imagine how they're able to accomplish that much and still maintain an atmosphere of content employment. I enjoyed my experience at tires plus Apple valley so much that I went ahead and blew the other front tire the very next week (literally) just for an excuse to pay them another visit. Plus I feel like I needed to balance out the wear on my drive train caused by the donut. Symmetry aside, Apple Valley Tires Plus is without a doubt, THE place to go for any and all spontaneous vehicular mishaps.
I went to get my breaks done a little over 3 months ago. The repair itself was fairly quick. However, when my vehicle was returned to me, my hubcap was cracked. I was told that a new one would be ordered for me, but after being contacted twice about receiving it, I have yet to hear anything more.
Great experience. Went to another couple of places and Tires Plus had my tire size in stock and fitted the same day. Early snowfall and low tread tires don't mix well so they saved us a lot potential problems..
Tires Plus is awesome, they are always honest and fix my car quick. Chad is a spectacular mechanic
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