Topeka, United States
2909 SW 29th St
N/A
+1 7853808545
On-site services
Wheelchair-accessible entrance
My dad's laptop quit powering on. He took it in for a free estimate. Within a short time they had it working again and told him it would be free of charge. I know this won't always be the case but I thought that showed a level of professionalism and honesty not often seen. I would recommend any of my friends to go there.
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I took my Dell laptop in to have it serviced following a fluid spill. The good thing is that the team at TopCity were able to get my laptop running again. However, I have a couple of criticisms (and thus just 3 stars). First, they are not good a communicating what is going on. If I wanted progress updates, I had to call them myself. Initially, this was due to the fact that they had taken my phone number down incorrectly (which, was partially my fault because I did not catch the error myself when I looked over the copy of the paperwork they gave me). However, despite giving them the correct phone number, it was still difficult to get them to phone me with updates, even when they said they would phone. For instance, I was assured that I would receive a phone call when the work was completed, but one never came. After 3 business days, I finally reached out to them, and they said that it was done.. Secondly, I had some screws that were stripped out on the computer (thanks to the work of another shop). While TopCity repeatedly assured that those screws would be replaced, they never were. In short, they may be able to fix your computer, but you will probably have to check-in with them to make sure the work is being done and that your computer is not just sitting there.
This shop is great! The associate at the front, Josh, is super polite and did not try to oversell me on services. I took in my Macbook from 2013, and they made it run like it was brand new. They cleaned up the outside of it as well! Their text message service was super convenient, followed up by their friendly follow up call. 10/10, definitely recommend.
Brought in an external hard drive with problems. They looked at it immediately and gave me the bad news within minutes. I wasn't going to pay 1,000 or more to recover photos but the quick service was appreciated.
I had taken in my gaming server to be worked on as the keyboard was having issues. Manuel stated they could order in a new keyboard from overseas, I had thought at the time I was getting a NEW keyboard so I would not have issues going further. Ended up having more keyboard issues after the initial repair. I had taken the server back in, and Manuel stated that he only changed the key caps, and not the full keyboard. Bottom line, I have MORE problems than I had when before I came initially. UPDATE: Top City Tech LLC, has rectified the problem to my satisfaction.
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