New York, United States
303 Bowery
N/A
+1 3329001555
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
I have visited this shop for many times and all staffs are extremely helpful and friendly. Though I didn't purchase my bike at this location, I was still given superb service to check up and restore a frame cosmetic damage. Shoutout to Ash? for making my bike looking brand new again, as well as identified shifting issues on the front derailleur. So guys, get your next bike here!!!
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This bike shop is excellent! They have great customer service and really good selection of gear. I'm new to biking so I don't know all the questions to ask but Ian was super patient with me and helped me figure out exactly what I needed. I will definitely be going back here.
I had an excellent experience when I popped into the Bowery location to upgrade my lighting system. Ian met me at the door and was so welcoming and immediately found common interests to chat about while recommending lights. I requested the brightest lights, to which Ian immediately reached, and then offered to install them. While they were being installed I had a great conversation at the front and when the lights were almost installed Ina took me back to meet Christian, who was installing them. Turns out Christian and I have a mutual friend and we had a nice little chat as well. Overall it was a really great experience and I highly recommend this place because of the people who work here.
I can’t say enough good things about this bike shop. I was riding around on a cold, snowy, dark day, and got two flats in my new tubeless setup. I eventually realized that I didn’t have enough sealant for the front tire. One bike shop wanted 15 for two ounces of sealant and couldn’t answer any of my questions about anything. I stopped by Trek on a last ditch effort, and they were amazing! They answered all my questions, sold me a tube of sealant for 4.95, and lent me a pump. I was having trouble getting the sealant in, and I brought the bike in, they immediately put the bike on the rack, helped me out, gave me some pointers on tubeless, and sent me on my way. They could not have been nicer, more knowledgeable or cooler. It was an awesome experience. Thank you!
Terrible service. I brought my bike for "tune-up" which included washing for "129.99" instead they wiped it out some parts of the bike with some dirty cloth. Initially they told me that bike will be ready in 3 days. But then suddenly they called me the next day saying that it was ready to go. I guess quick wiping doesn't take much time. They don't know the difference between "Washing" and "wiping". So be aware. Ask them whether washing includes water or other supplies not just dirty cloths wiping. They offered me a partial refund I believe they thought that this would solve all problems, but they didnt know that time is valuble for most and that they have wasted my time as well. Some people make half of, what u charge for that service, hourly...So partial or full refund does not help nor simply get you of the hook. I have filed a complaint with Trek consumer affairs. Your store kills their reputation, younshohld not be allowed to use their brand name.
The service was efficient and well done, the staff was friendly and not intimidating. Very satisfied with my experience and would come back. The price was also totally reasonable for the fix.
Ian was fantastic! Went above and beyond to get the bike I wanted - trading with another store - and coordinating shipping to the West coast for me. I will be a Trek loyalist for a long-time!
Was looking for a specific bike. The sales pesron britnay was excellent in helping me get what i wanted. Service was on point with my needs
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