Brooklyn, United States
256 Court St
N/A
+1 6467067575
DeliveryIn-store pick-upIn-store shopping
My experience was wonderful at this bike shop. They went out of their way to find me a bike rack to put under my dog basket, which was not an easy task. We finally got the rack and while giving my bike an upgrade it was installed. My bike is riding like new and my puppy and I had fun on our first ride in Brooklyn. Once you go there everybody knows your name. A great addition to the neighborhood.
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This place is absolutely a joy. The people that work there are extremely professional and helpful, and they went out of their way to make sure I was taken care of. My bike broke, and I came here and brought my receipt and lifetime warranty printout, much to my surprise, they replaced my bike with a new one. It was incredible! I highly recommend this place.
Pretty much customer service that I expect from such a reputable name brand. The team there is extremely friendly. Andrew, a team member there truly makes me feel valued. He’s always extremely patient and willing to answer any and every question I have with great detail. The store is very clean and organized, albeit small but that’s just NYC stores in general. Thanks to the Cobble Hill team for such great service. That’s what will make me come to this shop anytime over any other shop...great customer service.
Had a really great experience here. I’m relatively new to bike ownership and knew my brakes needed some work but wasn’t sure what exactly the issue was. Andrew took the time to walk me through a few things with my bike and offered multiple service options with things I needed now, things that would be helpful to have looked at, and things to think about in the future. He was super transparent about pricing and seemed genuinely excited to help with my bike. The work was finished within a few days and my bike is riding great. Will definitely be back for any repairs and maintenance moving forward.
Love this place. Extremely friendly and no pressure at all. They will go out of their way to help you and make you feel comfortable with any purchase. Alex was great and Sam was wonderful in telling me to stop by anytime even after my 1month free adjustment was over to talk about riding experiences and different trails. Made me feel good about this store and riding my bike even more.
Had a great experience with Trek Bicycle Cobble Hill. Got a beginning of the season tune up and replaced a back rim. Andrew was very knowledgeable he really listened to me. He diagnosed my bike just like you would get from a reputable car dealer. Gave me good advice. Very happy will recommend Trek Bicycle Cobble Hill and Andrew.
The team there was amazing in answering any and all questions I had. Also, went into detail with exactly what would be happening with my bike repair. Cannot recommend enough!
The manager who helped my daughter with her bike was fantastic. She made the whole experience feel really special and my daughter, who's 7, just loved it. She fitted her for the bike, showed her a few things, and then when I bought it she gave her stickers and a new bike certificate. Very cool.
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