Tigard, United States
11708 SW Warner Ave
N/A
+1 5412034318
If I could give this a zero, I would. I have had a unit at this location as Extra Space Storage for a few months now, I got an invoice on 4/25 and went to pay.... unit not listed. I figured they were having a downtime. I get a reminder email of payment due like the next day. Tried to pay again. No unit listed so it will not let me pay. Family took some more stuff to the unit yesterday no problem. Noticed change in signage. Thought the company changed names. Odd, though, that the invoices have not changed. Had not had a chance to call and find out why it will not let me pay, Took some more stuff to the unit today. Can’t get in. Office says we have not paid. We tell them IT WILL NOT LET US PAY. They say change in management from Extra Space Storage to Trojan Storage, How do I pay? I can pay RIGHT NOW. What happens? THE PERSON IN THE OFFICE SAYS SHE HAS TWO MINUTES LEFT ON HER SHIFT, CLOSES THE DOOR IN MY SON’S FACE, GETS IN HER CAR AND LEAVES! I am leaving this storage facility as soon as I am able. I work for a local hospital and time is scarce during a pandemic. I have been working 70 hours a week for over a year straight. This is outrageous and unacceptable. NOT RECOMMENDED. STAY AWAY!!! I HAD ZERO PROBLEMS WITH THIS FACILITY WHEN IT WAS EXTRA SPACE STORAGE!!
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Storage got robbed, if you want secure I don't recommend this place at all, the gate is almost always up or broken they have no security system for after hours so thieves can roam the place after 10pm and go in and out of the emergency exits with no alarm going off, on top of all that a person with a small stool or ladder can look over and into any and all units to see what's in them. I lost thousands of dollars worth of stuff and was left only trash.
I chose ExtraSpace storage as the prices were the best I could find for secured, temperature controlled units. I reserved a unit online, panicked that it wouldn’t be large enough and called to add another unit. Jacob was amazingly helpful, found another unit near my existing one and gave me a great deal on price. After moving in, the extra unit wasn’t needed and Jacob, again, made the process pain free. The facility was clean, well lit, and felt safe!
Extra Space storage reserved a unit for us for a move in date of 4/2/2021. Come to find out Trojan Storage took over Extra Space storage within the past two days and now will not honor the reservation. Their prices are outrageous and way over many other storage units out there. The lady I spoke to kept trying to interrupt me as I was speaking with her. We were not notified of the change in management or company, and now with the lack of professionalism and unwillingness to honor the price, we decided to look for some place else. I would not recommend this place!
Great customer service by Jacob. He answered all of our questions and really put our minds at ease during this difficult move.
Easy and quick to get setup. Jacob was very professional and answered all the questions we had and made it super easy.
I had a wonderful experience with the manager (Jacob), who has been very helpful and patient despite my rather haphazard moving process. The facility is not as newly built as the other ones nearby (68th Pkwy. or Atlanta St.), but I appreciate how easily accessible it is from 99W.
Would be nice if there was another elevator but the price is decent enough.
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